Application Production Support Analyst

3 weeks ago

Montreal, Canada Axelon Services Corporation Full time
Job Title: Application Production Support Analyst
Location: Montreal, QC
Hours: 8am - 5pm

Description:

Application Production Support (Client) Team, responsible for maintaining and supporting applications under the scope of North American Business Lines. The Team aims to maintain the integrity, stability, and continuity of the supported platform, with the main objective of safeguarding the availability of the application at the start of every business hours. The Team thrives to implement the standard IT policies in line with the GROUP and NAR standards. Always ensuring to comply with the IT Security policies enforced by the group. Client Team actively participates in the Client transformation, constantly adjusting and adapting to the need of the business lines we support.

Responsibilities:
  • Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
  • Support product deployment life cycle for new releases, standards, and patches.
  • Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank s standards.
  • Provide support for projects along with timely reporting on status updates and risks.
  • Prepare documents for business continuity planning, architecture and disaster recovery procedures for the Client supported platforms.
  • Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
  • Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
  • Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
  • Participate in global projects working with teams from US, Canada, Paris, India.
Qualifications:
  • Minimum 5 years experience in support.
  • Hands on experience with UNIX, Linux and Shell Scripts.
  • Hands on experience with Oracle (preferred) SQL and PL/SQL.
  • Experience with Windows servers.
  • Must be able to work flexible hours (morning shift, evening shift, weekend support).
  • Strong problem-solving skills.
  • Possess time management and priority management skills.
  • Team player while being able to work autonomously.
  • Ability to work under pressure to support critical 24x7 production platform.
  • Excellent verbal and written communication skills.
  • Experience of working with geographically diversified teams.
  • Knowledge of the English language is required.
Preferred Qualifications:
  • Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc, will be an asset.
  • ITIL Framework knowledge will be an asset (incident/problem/change process).
  • Ability to use Excel for data analysis and reporting.

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