Application/Production Support Analyst

4 weeks ago

Montreal, Canada Axelon Services Corporation Full time

Job Title: Application/Production Support Analyst
Location: Montreal, QC

Job Overview:

  • The Client Analyst is responsible and accountable for daily support and health of the production environment for multiple applications in the Client Functions portfolio.
  • Such tasks include change, user request, incident, and problem management for the department.
  • As required, functional support and user setup may be performed.
  • The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
  • Assist the user community to resolve technical issues.
  • Coverage during weekend and off-hours are on an "as needed" basis.
  • The position will be required to work off normal working hours.

Job Responsibilities:

  • Level 1 and 2 Support
  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary
  • Change and Request Management
  • Responsible and accountable for changes to the production environment for NAR applications
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects:

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Experience:

  • Support role experience required ( > 5 years experience)
  • Experience in Banking / Financial sector preferred
  • Knowledge Core Banking applications and/or data warehousing preferred
  • DevOps knowledge will be an advantage

Skills:

  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands on experience with knowledge of day to day commands
  • Scripting experience (Shell, powershell, ..._)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols
  • Prior experience in a banking environment will be an advantage
  • Strong communication skills (written and verbal)
  • Good organizational skills
  • Basic office software literacy (Microsoft Office, etc.)
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Global financial products knowledge, a plus
  • Project management skills, a plus

  • Application Production Support Analyst

    12 hours ago

    Montreal, Canada TekWissen ® Full time

    Position: Application Production Support Analyst Location: Montréal QC H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Onsite Shift: 8:00am to 5:00pm Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our clie

  • Application Production Support Analyst

    6 days ago

    Montreal, Canada TekWissen ® Full time

    Position: Application Production Support AnalystLocation: Montréal QC H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Onsite Shift: 8:00am to 5:00pm Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The...

  • Application Production Support Analyst

    6 days ago

    Montreal, Canada TekWissen ® Full time

    Position: Application Production Support AnalystLocation: Montréal QC H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Onsite Shift: 8:00am to 5:00pm Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The...

  • Application Production Support Analyst

    5 days ago

    Montreal, Canada TekWissen ® Full time

    Position: Application Production Support Analyst Location: Montréal QC H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Onsite Shift: 8:00am to 5:00pm Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial...

  • Application Production Support Analyst

    5 days ago

    Montreal, Canada Axelon Services Corporation Full time

    Role - Application production Support AnalystDuration - 12 months on T4HybridMontreal ,QC Business Overview: The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business,strategic initiatives and regulatory changes,...

  • Application Production Support Analyst

    6 days ago

    Montreal, Canada US Tech Solutions Full time

    Job Description: Reporting Line: The APS Analyst will report to the Head of BPS APS Position Summary: The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by : Diagnosing and resolving incidents Answering user requests Monitoring production environments Developing a good...

  • Application Production Support Analyst

    4 days ago

    Montreal, Canada TekWissen ® Full time

    Position: Application Production Support Analyst Location: Montreal , QC, H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Hybrid Shift: Monday to Friday (12:00PM to 9:00PM)Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and...

  • Application Production Support Analyst

    4 days ago

    Montreal, Canada TekWissen ® Full time

    Position: Application Production Support Analyst Location: Montreal , QC, H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Hybrid Shift: Monday to Friday (12:00PM to 9:00PM) Overview : TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider...

  • Application Production Support Analyst

    5 days ago

    Montreal, Canada TekWissen ® Full time

    Position: Application Production Support Analyst Location: Montreal , QC, H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Hybrid Shift: Monday to Friday (12:00PM to 9:00PM)Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and...

  • Application Production Support Engineer

    5 days ago

    Montreal, Canada KYYBA Inc Full time

    Title: Application Production Support EngineerLocation: Montréal QC H3A 2A6 Email: davidm@kyyba.comDescription; Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) Analyze existing tasks and procedures in order to optimize and automate those using standards...

  • Application Production Support Engineer

    5 days ago

    Montreal, Canada KYYBA Inc Full time

    Title: Application Production Support Engineer Location: Montréal QC H3A 2A6 Email: Description; Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) Analyze existing tasks and procedures in order to optimize and automate those using standards and tools...

  • Application Production Support Engineer

    6 days ago

    Montreal, Canada KYYBA Inc Full time

    Title: Application Production Support EngineerLocation: Montréal QC H3A 2A6Email: davidm@kyyba.comDescription;Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and...

  • Application Production Support Engineer

    6 days ago

    Montreal, Canada KYYBA Inc Full time

    Title: Application Production Support EngineerLocation: Montréal QC H3A 2A6Email: davidm@kyyba.comDescription;Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and...

  • Application Support Analyst

    5 days ago

    Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:What will be your day-to-day?Your day-to-day responsibilities include, but are not limited to, the following:Assisting with client onboarding and coordination across departments.Providing clients with electronic trading system information.Collaborating on...

  • Application Support Analyst

    2 weeks ago

    Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:What will be your day-to-day?Your day-to-day responsibilities include, but are not limited to, the following:Assisting with client onboarding and coordination across departments.Providing clients with electronic trading system information.Collaborating on...

  • Application Support Analyst

    2 weeks ago

    Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:What will be your day-to-day?Your day-to-day responsibilities include, but are not limited to, the following:Assisting with client onboarding and coordination across departments.Providing clients with electronic trading system information.Collaborating on...

  • Application Support Analyst

    1 week ago

    Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:What will be your day-to-day?Your day-to-day responsibilities include, but are not limited to, the following:Assisting with client onboarding and coordination across departments.Providing clients with electronic trading system information.Collaborating on...

  • Application Support Analyst

    3 weeks ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Application Support Analyst position supports and...

  • Application Support Analyst

    4 days ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...