Service Coordinator

3 months ago

Calgary, Canada Calgary Co-op Full time

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments. 

The Service Coordinator is responsible in maintaining customer service standards through a safe and efficient operation, while adhering to Company policies, procedures and standards. The Service Coordinator will be responsible for the daily operation of the shop and service area. 

Responsibilities:  

Provide excellent customer service and maintain positive customer relations through the proper handling of customer calls, merchandise, questions, comments, requests, and complaints. Effectively works in a team environment in a proficient and friendly manner.  Assist the supervisor to ensure the shop is operating in accordance with company policies, procedures and programs. Provide ongoing feedback to the supervisor regarding recommendations for continued improvement of the operation. Where necessary, develop and administer action plans for desired results. Provide direction in the achievement of centre- level confidential budget objectives in the areas of sales, margins, expenses, profits, and EHP. Coordinate all technical repairs of equipment, assembly of new equipment and the installation of equipment. This will be done in accordance to manufactures’ specification, guidelines and warranty programs. Assist the supervisor in overseeing the management of the AADL recycle program and the maintenance of all rental equipment.  Establish and maintain a strong, efficient, and productive working relationship with approved professionals, business organizations, and internal/external company representatives. Responsible for the administration of the sale and billing of merchandise, repair of merchandise, inventory control, purchase orders, price integrity, quotes and all administrative areas not specifically referred to in this document. Be a liaison and public relations representative for the company within the communities you serve. Assist in the ordering of products and supplies, assists in organizing and conducting inventory and in conjunction with the supervisor source suppliers of non AADL equipment. Adhere to all government and professional standards and regulations as they apply to the Home Health Care Industry. Provide direction to staff in the shop in the following areas: Ensure daily functions are carried out in an organized and efficient manner. Application of effective customer service techniques. Participates in program implementation. Assist the supervisors in providing leadership in the areas of Occupational Health and Safety (OH&S) including participate in OH&S activities, ensuring employees are knowledgeable about and comply with OH&S policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken. Ensure all staff are adhering to safety rules and regulations.

Minimum Qualifications:

Grade 12 education or equivalent experience.  1 year coordinating the activities of shop personnel. 1 year parts inventory control. 6 months service writing experience. Above average computer skills.

Desirable Qualifications:  

Professional trade designation. One year mechanical service experience. Familiarity with the Home Health Care industry and the AADL program

Benefits & Perks 

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs. 

About Calgary Co-op 

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores. We also own and operate Community Natural Foods and Beacon Pharmacy. With over 456,000 members, 3530 employees, assets of $757 million and annual sales of $1.3 billion, Calgary Co-op is committed to delivering an exceptional customer experience through inspired team members. We are proud recipient of Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.

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