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Service Coordinator

7 months ago

Calgary, Canada Ice Western Full time

**Company**

**ICE Western Sales - Join Our Growing Team**

Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex Custom HVAC units for the global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to where we are today—a rapidly growing organization with a state-of-the-art manufacturing facility spanning 5 acres in South Foothills Industrial Park, Calgary, Alberta.

***Why Choose ICE Western**:
***Leading Technology**: Our cutting-edge facility is equipped to meet the demands of a dynamic industry.

***Global Reach**: Our products are trusted worldwide for their quality and performance.

***Innovation**: We push boundaries, delivering HVAC solutions that redefine industry standards.

***Talented Team**: Join over 100 dedicated professionals committed to excellence.
- Coordinate the activities of the Field Service Technicians
- A working knowledge of basic equipment design and operation parameters
- A working knowledge of industry design standards
- Assure proper training so that the employees will follow all the pertinent manufacturing policies, practices, and production standards.
- Ensure that the employees demonstrate and practice proper work habits and continue to develop improved work practices.
- Analyze and resolve work problems or assist workers in resolving work-related issues while on field projects for clients
- Monitors the journey management program for the Field Service Technicians
- Book travel arrangements.
- Help with any Admin tasks
- Create Rating Plates
- Complete Document Control Package for End Users and Our Clients

- Having Electrical or refrigeration experience would be an asset as the goal for the service coordinator and also be technical support.
- Understanding and reading AutoCAD drawings would be an asset.
- Experience in coordinating activities in a manufacturing environment.
- Well-established organizational skills to manage multiple tasks.
- Self-starter with good analytical and problem-solving skills.
- Continuous learner and willing to accept change.

**In general, the Service Coordinator may**:

- Use word processing, spreadsheet, database, or presentation software to prepare invoices, reports, memos, letters, financial statements, and other documents
- Answer telephones, greet visitors
- Prepare meeting agendas, attend meetings
- Draft correspondence and reports
- Schedule appointments and meetings using electronic calendar systems
- Support the maintenance of a records management system (including classifying and coding electronic and hardcopy files)
- Research information on the Internet
- Operate office equipment such as fax machines, photocopiers, voice mail messaging systems, and computer scanning equipment
- Transcribe material from handwritten notes or digital dictation
- Edit documents for executives
- Supervise, manage or train other staff members.
- Update reports for management.

**Specific Skills**
- Access and process information, Address customers' complaints or concerns, maintain records and statistics, Issue receipts and other forms, Explain the type and cost of services offered, Answer inquiries and provide information to customers, arrange for billing for services, perform general office duties, Receive and log complaints
- Exceptional customer service for service technicians and our customers.
- Review work orders, timesheets, and reports files and send them to customers as required.
- Effective communication with employees and customers.
- Respond to a customer inquiry in a timely manner.

***Benefits of Being Part of ICE Western**:
***Competitive Wages**: Your skills are valued, and wages are negotiable based on experience.

***Health & Dental**: Comprehensive coverage to keep you and your loved ones healthy.

***Vision Coverage**: Ensuring your well-being goes beyond the ordinary.

**Paid Vacation**: Take the breaks you deserve to recharge and explore.

***Employee Assistance**: We care about your well-being inside and outside of work.

***Free Parking**: Hassle-free commute, from day one.

***Company Events**: Building a strong team spirit through memorable experiences.

***Educational Allowance**: Invest in your growth; we're invested in you.

***Matching RRSP Plan**: Secure your future with a strong financial foundation.

***Safety First**: We provide training and essential equipment to keep you safe.

***Advancement Opportunities**: Your career path is yours to define.

**Acknowledgement of job description**: I have read and understand the job description regarding my employment with ICE Western Sales Ltd.

Wage is based on experience.