Bilingual Customer Service Representative

2 months ago

Dartmouth, Canada Recrute Action Full time
Bilingual Customer Service Representative

Our client in the insurance industry is looking to hire 10 Bilingual Customer Service Representatives to support their Group Benefits team during a peak period. In this role, you will have the opportunity to assist plan members with health, dental, life, and critical illness benefits, ensuring they receive timely and accurate support when it matters most.

What is in it for you:

• Hourly salary $24.34.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Hybrid work: 3 office days, from Tuesday to Thursday.
• 5-week training period: Monday to Friday, 9:00 a.m. to 5:00 p.m. AST.
• Post-training shifts: Rotational schedule between 9:00 a.m. and 9:00 p.m. AST, Monday to Friday.
• Flexibility required for overtime and non-statutory holiday shifts.

Responsibilities:

• Manage inbound customer calls for 7 hours daily, addressing a variety of client inquiries.
• Resolve issues related to group insurance plan files, ensuring customer satisfaction.
• Participate in monthly coaching sessions and weekly role-specific microlearning.
• Engage in in-person collaboration with colleagues for call debriefs, shadowing, and support.
• Use Microsoft apps (Teams, Outlook) to handle communications and daily tasks effectively.

What you will need to succeed:

• High school diploma required; college degree considered an asset.
• 5 to 7 years of customer service experience, ideally in a contact center, retail, or service environment.
• Bilingual fluency in English and French (spoken and written) to support clients in both languages.
• Strong problem-solving skills and ability to manage customer inquiries effectively.
• Proficiency with Microsoft apps, including Teams and Outlook.
• Excellent interpersonal, communication, and customer service skills.
• Ability to thrive in fast-paced, ever-changing environments while maintaining professionalism.
• Strong research skills and attention to detail, with the ability to manage multiple administrative systems.
• Team-oriented, reliable, and able to manage ambiguity.
• Familiarity with web-based applications and experience in group benefits or information centers is a plus.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00013692

  • Bilingual Customer Service Representative

    2 months ago

    Dartmouth, Canada Recrute Action Full time

    Job DescriptionBilingual Customer Service Representative Our client in the insurance industry is looking to hire 10 Bilingual Customer Service Representatives to support their Group Benefits team during a peak period. In this role, you will have the opportunity to assist plan members with health, dental, life, and critical illness benefits, ensuring they...

  • Bilingual Customer Service Representative

    2 months ago

    Dartmouth, Canada Recrute Action Full time

    Bilingual CustomerService RepresentativeOurclient in the insurance industry is looking to hire 10 BilingualCustomer Service Representatives to support their Group Benefitsteam during a peak period. In this role you will have theopportunity to assist plan members with health dental life andcritical illness benefits ensuring they receive timely and...

  • Bilingual Customer Care Representative

    2 months ago

    Dartmouth, Canada Recrute Action Full time

    Bilingual CustomerCare RepresentativeOurclient in the insurance industry is looking to hire 10 BilingualCustomer Care Representatives to support their Group Benefits teamduring a peak period. In this role you will have the opportunity toassist plan members with health dental life and critical illnessbenefits ensuring they receive timely and accurate support...

  • Bilingual Client Service Representative

    5 months ago

    Dartmouth, Canada ADP Full time

    **ADP is hiring a Bilingual Client Service Representative.** In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every...

  • Customer Service Agent

    3 weeks ago

    Dartmouth, Nova Scotia, Canada TigerTel Full time $44,000

    Job Summary:Are you a fluent French speaker looking for a challenging customer service role? We are seeking a Bilingual French Customer Service Representative to join our team at TigerTel. As a Customer Service Agent, you will be responsible for managing inbound calls from our clients, relaying critical messages to on-call personnel, and providing top-notch...

  • Bilingual Customer Service Representative

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Customer Service Representative

    2 months ago

    Dartmouth, Canada Recrute Action Full time

    Job DescriptionCustomer Service RepresentativeAre you passionate about contributing to a growing business, building strong customer relationships, and enhancing your professional experience? Our client in the insurance industry is looking to hire 20 Customer Service Representatives to join their Retirement Services Team. As a Customer Service Representative,...

  • Customer Service Representative

    2 months ago

    Dartmouth, Canada Recrute Action Full time

    Customer Service RepresentativeAre you passionate about contributing to a growing business, building strong customer relationships, and enhancing your professional experience? Our client in the insurance industry is looking to hire 20 Customer Service Representatives to join their Retirement Services Team. As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 months ago

    Dartmouth, Canada Recrute Action Full time

    Customer ServiceRepresentativeAreyou passionate about contributing to a growing business buildingstrong customer relationships and enhancing your professionalexperience Our client in the insurance industry is looking to hire20 Customer Service Representatives to join their RetirementServices Team. As a Customer Service Representative you will bepart of the...

  • Bilingual Customer Service Representative

    2 weeks ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Customer Service Representative

    5 months ago

    Dartmouth, Canada TWO MEN AND A TRUCK Full time

    **Customer Service Representative** **TWOMEN AND A TRUCK HALIFAX**® is NOW HIRING an enthusiastic, customer focused individual! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work...

  • Customer Service Representative

    1 month ago

    Dartmouth, Nova Scotia, Canada TigerTel Full time $44,000

    Job SummaryWe are seeking a highly skilled and motivated Bilingual Customer Service Agent to join our team at TigerTel. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling inbound phone calls, and resolving customer inquiries in a timely and professional manner.Key Responsibilities-...

  • Customer Service Representative

    5 months ago

    Dartmouth, Canada Bruce Sutherland Associates Limited Full time

    **About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Travel) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    5 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    1 month ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Dartmouth. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to their specifications.Key Responsibilities:Take customer orders and prepare food items according to...

  • Customer Service Representative

    2 months ago

    Dartmouth, Canada Cleve's Sporting Goods Full time

    **Job description** Cleve’s Source for Sports has been locally owned and operated for over 75 years and we are looking to grow our team! Our Team Sales Division is currently seeking a results-driven Customer Service Representative to join our team. Full time position is available immediately. As a Customer Service Representative (CSR), you will play a...

  • Customer Service Representative

    1 month ago

    Dartmouth, Canada MARITIME PAPER PRODUCTS Full time

    **Customer Service Representative** ***Dartmouth, NS Maritime Paper Products LP is a dynamic, team-oriented company dedicated to delivering excellence in packaging solutions. We believe that hiring exceptional people results in superior products and stronger customer relationships. Our expertise spans in-house graphic and structural design, plate-making,...

  • Customer Service Representative

    1 month ago

    Dartmouth, Canada MCI, LC Full time

    Job Title: Work-From-Home Customer Service RepresentativeAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and customer-focused individual to join our team as a Work-From-Home Customer Service Representative.Job...

  • Customer Service Representative

    3 months ago

    Dartmouth, Canada The Water Shed Full time

    **Customer Service Representative** **Job description** Customer Service Representative will be responsible for: - calling, texting customers to book appointments (repeat and new) - general administrative duties using CRM and other software systems - other duties as required **Job Types**: Full-time, Permanent Pay: $17.00-$19.00 per hour Additional...