Bilingual Client Service Representative

5 months ago

Dartmouth, Canada ADP Full time

**ADP is hiring a Bilingual Client Service Representative.** In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our
**CORE** values:
**Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**

**RESPONSIBILITIES**:

- Provide Tier 1 customer support
- Respond to basic inquiries regarding ADP products
- Answer non-technical questions
- Conduct correspondence with customers and representatives
- Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

**QUALIFICATIONS REQUIRED**:

- High School diploma
- Some customer service experience required
- Strong client relationship and interpersonal skills
- Must be fully bilingual with excellent verbal and written French and English language skills.
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Fluent in French is required
- Bachelor's degree Preferred
- Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
- Ability to collaborate and work in a team environment as well as work independently and make sound decisions

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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