Customer Service Representative

2 weeks ago

Dartmouth, Canada MCI, LC Full time
Job Title: Work-From-Home Customer Service Representative

Are you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and customer-focused individual to join our team as a Work-From-Home Customer Service Representative.

Job Summary:

This is an exciting opportunity to work from the comfort of your own home as a customer service representative for a rapidly growing company. As a Work-From-Home Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and chat
  • Handle inbound and outbound calls, responding to customer inquiries and resolving issues in a timely and professional manner
  • Utilize systems and technology to complete account management tasks and provide accurate information to customers
  • Recognize sales opportunities and apply sales skills to upgrade customer experiences
  • Explain and position products and processes with customers, ensuring they understand our services and solutions
  • Escalate customer dissatisfaction to managerial teams, ensuring prompt resolution and follow-up
  • Ensure first call resolution through problem-solving and effective call handling
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Flexible scheduling and work-from-home options
  • Access to cutting-edge technology and training
How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position.

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