Customer Service Representative

1 month ago

Dartmouth, Canada MARITIME PAPER PRODUCTS Full time

**Customer Service Representative**
***Dartmouth, NS

Maritime Paper Products LP is a dynamic, team-oriented company dedicated to delivering excellence in packaging solutions. We believe that hiring exceptional people results in superior products and stronger customer relationships. Our expertise spans in-house graphic and structural design, plate-making, and manufacturing, including retail-ready displays. With locations in Dartmouth, NS, Moncton, NB, Mount Pearl, NL, and Summerside, PE, we are proud to be a member of Canada's Best Managed Companies.

We are seeking an experienced Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone who has experience working with major accounts and is eager to grow within a supportive and innovative organization. In this role, you will be responsible for providing exceptional service to our valued clients, ensuring their inquiries, orders, and requests are handled with precision and professionalism. You will collaborate closely with a dedicated sales representative and contribute to maintaining our high standards of customer satisfaction. You will report to the Customer Service Manager and be based in our Dartmouth location. This is a fulltime in office position.

**Key Responsibilities**:

- Order Processing: Accurately process and manage customer orders, ensuring all specifications, quantities, and delivery details are correct. Coordinate with production and logistics teams to ensure timely fulfillment.
- Issue Resolution: Promptly address and resolve customer concerns, collaborating with internal teams to find effective solutions while maintaining strong client relationships.
- Data Management: Maintain up-to-date and organized records of customer interactions, order history, and any special requirements.
- Team Collaboration: Partner with a sales representative and work closely with Planning, Production, and Quality Control teams to ensure smooth operations and a seamless customer experience.
- Quality Assurance: Ensure all customer orders meet quality standards and product specifications.

**What We’re Looking For**:

- 2+ years of experience in customer service, ideally within a manufacturing or industrial environment.
- Proven experience managing major accounts and working in a high-demand, fast-paced setting.
- Strong communication skills, both verbal and written, with the ability to build relationships and handle complex inquiries professionally.
- Excellent problem-solving skills and the ability to think critically in resolving customer issues.
- Detail-oriented with strong organizational skills and the ability to accurately process orders.
- Proficiency in standard office software and CRM systems.
- A passion for delivering outstanding customer service and a desire to grow and advance within the company.

**Why Maritime Paper?**

At Maritime Paper Products, we believe in the power of growth and development. As part of our team, you will have the opportunity to advance your career within our Scotia Investments Family of Companies, working alongside passionate professionals dedicated to excellence in packaging and customer service.

**Maritime Paper Products LP is an Equal Opportunity Employer**.

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