Bilingual Customer Service Representative

7 days ago

Dartmouth, Canada Recrute Action Full time
Job Description
Bilingual Customer Service Representative

Our client in the insurance industry is looking to hire 10 Bilingual Customer Service Representatives to support their Group Benefits team during a peak period. In this role, you will have the opportunity to assist plan members with health, dental, life, and critical illness benefits, ensuring they receive timely and accurate support when it matters most.

What is in it for you:

• Hourly salary $24.34.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Hybrid work: 3 office days, from Tuesday to Thursday.
• 5-week training period: Monday to Friday, 9:00 a.m. to 5:00 p.m. AST.
• Post-training shifts: Rotational schedule between 9:00 a.m. and 9:00 p.m. AST, Monday to Friday.
• Flexibility required for overtime and non-statutory holiday shifts.

Responsibilities:

• Manage inbound customer calls for 7 hours daily, addressing a variety of client inquiries.
• Resolve issues related to group insurance plan files, ensuring customer satisfaction.
• Participate in monthly coaching sessions and weekly role-specific microlearning.
• Engage in in-person collaboration with colleagues for call debriefs, shadowing, and support.
• Use Microsoft apps (Teams, Outlook) to handle communications and daily tasks effectively.

What you will need to succeed:

• High school diploma required; college degree considered an asset.
• 5 to 7 years of customer service experience, ideally in a contact center, retail, or service environment.
• Bilingual fluency in English and French (spoken and written) to support clients in both languages.
• Strong problem-solving skills and ability to manage customer inquiries effectively.
• Proficiency with Microsoft apps, including Teams and Outlook.
• Excellent interpersonal, communication, and customer service skills.
• Ability to thrive in fast-paced, ever-changing environments while maintaining professionalism.
• Strong research skills and attention to detail, with the ability to manage multiple administrative systems.
• Team-oriented, reliable, and able to manage ambiguity.
• Familiarity with web-based applications and experience in group benefits or information centers is a plus.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00013692

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