Director, International Customer Partnerships

4 months ago

Toronto, Canada Parts Town Canada Full time

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.


Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.


If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today


Perks

  • Parts Town Pride - check out our virtual tour and culture
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • All the traditional benefits like health insurance, retirement savings plan match, employee assistance programs and time away - don't worry, we've got you covered.


The Job at a Glance

As our Director, International Customer Partnerships (Internally known as PARTnership Builder) you'll oversee key geographical territories (primarily APAC and MEA) to support our ambitious international growth plan. This will include developing and maintaining relationships with a strategic set of customers through account penetration, sales, and marketing activities. The incumbent will work on building a business plan to maximize profitable growth, allocate resources, leverage marketing capabilities while supporting manufacturer needs for OEM parts in target regions.


A Typical Day

  • Manages and drives strategic account performance through development of business plans to maximize profitable growth
  • Delivers annual sales, margin, P&L and overall contribution objectives
  • Obtains new accounts to consistently meet and exceed quarterly and annual sales budget
  • Completes market assessments to determine customer and manufacturer needs for OEM parts
  • Builds relationships and understands each customer's business and demonstrate expertise to develop credibility, loyalty, and trust
  • Proactively builds and maintains in-depth knowledge of industry trends and competitive insights
  • Cultivates a network of influential contacts at all levels of customers to achieve sales objectives within assigned regions
  • Works collaboratively with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools
  • Utilizes reporting and performance metrics to support strategic decision making
  • Lives and demonstrates our core values of safety, integrity, community, passion, courage, and innovation

To Land This Opportunity

  • You have a bachelor's degree in business, marketing or related field
  • You have 10 years of experience in a fast-paced, high-growth consultative & collaborative sales environment combined with at least 3 years in a sales leadership capacity
  • You are successful with international or global account leadership, account development, managing complex projects and data management
  • You love to travel and with regular travel up to 40% to target markets primarily in the APAC or GCC regions
  • You have knowledge and/or experience in the commercial food service equipment industry including supply chain, international logistics, and marketing as it relates to localizing market development
  • You are self-sufficient, hands-on, and highly motivated sales leader
  • You have strong interpersonal, communication, presentation, technical, and financials abilities with proven experience presenting to senior level decision makers
  • You are logical thinker who is comfortable challenging ideas or processes
  • You have a strong ability to multi-task without sacrificing accuracy
  • You have strong negotiation skills with the ability to navigate a variety of high-pressure situations to achieve positive outcomes
  • You have fantastic communication skills & you're proficient in English (both verbal and written)

About Your Future Team

We're enthusiastically committed to our international growth and love everything about it...we're like sponges learning every step of the way. We love the diversity of cultures and live it every day with teams and e-commerce to support to our customers around the world. But most of all, we love multicultural food - Cochinita Pibil taco anyone? Chole con Naan?


Our Recruitment Process

At Parts Town Canada, we follow a standard recruitment process with each candidate we contact:

  • After completing your application through our career website or a job board, you will receive an email from Parts Town Canada, letting you know that we received your application.
  • Any emails you receive will come from one of these domains: @hfsgc.ca; @partstown.ca; @applicantemail.
  • If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview
  • Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers
  • Due to the high volume of interest, we regret that we are unable to respond to all applications

Parts Town Canada is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.


We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

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