Technical Client Support Specialist
2 months ago
Our Client is a fast growing cloud company focusing on managing and operating business critical systems such as Enterprise Resource Planning (ERP) requiring a high availability, secure, predictable environments. The environment fosters learning new technologies and provides opportunities for growth across systems, cloud, cyber-security, networking. We are looking for motivated individuals with strong customer focus to join our team and make a difference every day.
Position summary
- Provide support to end-users, escalate more complex issues when appropriate
- Follow standard helpdesk procedure, including using our ticketing system
- Route unresolved issues to appropriate team members for further investigation and resolution
- Respond to assigned help desk tickets, support and troubleshoot technical requests
- Day to day project support on multiple initiatives
- Install and maintain computer equipment and peripheral hardware and software.
- Prepare and install all equipment and software for new and existing users
- Meet SLAs like response and resolution times by partnering within L2, and Expert teams
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Run monitoring reports for usage, performance, and/or availability.
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
Requirements
- Practical knowledge of workstation management and troubleshooting
- Experience with Windows operating systems including installation, recovery, and update
- Practical approach to application, network, and server troubleshootin
- O365 Migration hands-on experienc
- Excellent communication skills
- Above all, PERSONALITY and CUSTOMER SERVICE are key. This person needs to have the ability to fit in on our team, change pace rapidly, and respond to changing priorities.
- Logical thinker
- Good analytical and problem-solving skills
- Excellent interpersonal skills with the ability to work as a team member
- Ability to interact with users in a clear and courteous manner
- Ability to prioritize tasks at hand
-
Technical Support Specialist
4 weeks ago
Québec, Quebec, Canada KPMG-Canada Full timeAbout the RoleKPMG Canada seeks a skilled Technical Support Specialist to join our team in Montreal. This role offers an excellent opportunity for individuals with a passion for problem-solving and technical expertise.About the PositionWe are looking for a dedicated individual to provide top-notch technical support to our partners and staff. As a Technical...
-
Technical Support Specialist
6 months ago
Quebec City, Canada Agrimesh Technologies Full timeAgrimesh Technologies is a leading agricultural technology company dedicated to transforming the way farmers operate and manage their agricultural businesses. We provide innovative software and hardware solutions that empower farmers to increase productivity, optimize resource utilization, and improve sustainability in the agriculture industry. We are...
-
Technical Support Specialist
2 weeks ago
Québec, Quebec, Canada Tech Mahindra Full timeJoin Tech Mahindra, a leading global IT services company, as a Technical Support Specialist - Quality Assurance. This role offers an exciting opportunity to work in a fast-paced environment and contribute to the success of our clients.About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist - Quality Assurance to join our...
-
Product Specialist
3 months ago
Québec City, Canada Coveo Full timeJoin our mission to transform support! At Coveo, we see technical support differently. Our mission is to make every interaction memorable and impactful, where employees, partners, and customers find solutions that help them achieve their goals. If you’re looking to transform support into a positive and innovative force, this opportunity could be for...
-
Technical Support Specialist
6 months ago
Quebec City, Canada ABB Full time**Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Technical Support Specialist
3 months ago
Quebec City, Canada ABB Full time**Technical Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
-
Technical Support Specialist, Imaging
1 month ago
Québec City, Canada Antech Diagnostics Full timeWe understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...
-
Spécialiste Support Client
3 months ago
Quebec City, Canada Korem Full time(english below)_ Nous sommes à la recherche d'un(e) spécialiste du support client pour rejoindre notre équipe de support et livraisons. Vous serez responsable de la réception, de l’analyse et du suivi de la résolution de problèmes soulevés par les utilisateurs des solutions déployées et supportées par Korem pour ses clients. Vous aurez...
-
Customer Support Technical Specialist
4 months ago
Quebec City, Canada Geotab Full timeBasis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Remote - Quebec** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...
-
Cone Crusher Support Specialist
2 weeks ago
Québec, Quebec, Canada NES Fircroft Full timeTechnical Support Specialist – Cone CrusherNES Fircroft is a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base within the oil & gas Industry.This is a field-based Client support role, consulting on cone crushers and other mining equipment. The ideal candidate will have a...
-
Client Support Specialist
6 months ago
Québec, Canada PandaPay Full time**About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided - **English version follows **_ Chez Panda Pay, notre relation avec nos clients est au centre de nos activités. C’est pourquoi nous nous concentrons à leur fournir de bons conseils grâce à des conversations significatives. Dans ce...
-
Conseiller support technique
1 month ago
Québec City, Canada Equest Full timeRejoignez l'équipe ACCEO Solutions Retail, une division de Harris Computer, où nous plaçons les employés et les clients au cœur de notre mission. ACCEO Solutions offre un environnement de travail ancré dans des valeurs de qualité, créativité, respect, responsabilité et intégrité.Travail à domicile ou au bureau : 7075 Pl. Robert Joncas Local...
-
Technical Support Specialist
5 days ago
Québec, Quebec, Canada KPMG Canada Full timeAt KPMG Canada, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT Services group, you'll play a vital role in ensuring the seamless operation of our technology infrastructure.With your expertise in troubleshooting and resolving technical issues, you'll provide top-notch support to our partners and staff,...
-
Bilingual Service Support Specialist
6 months ago
Quebec City, Canada ADP Full timeThe Service Support Specialist acts as a technical resource to the client service team and ADP clients by supporting software, legislative and programming inquires. This role is multi-faceted as the Specialist may also acts as an escalation resource for CSR's and Managers during client conference calls and client visits, as well as coaching and...
-
Technical Support Agent
6 months ago
Quebec City, Canada Data Dis Full timeDataDis is a leading provider of fleet maintenance software solutions for any organization managing fleets or heavy equipment. We offer solutions adapted for the transport, construction, bus, cities & municipalities, leasing centres, and repair centres industries. Our mission is to make sure that our clients’ vehicle fleets stay reliable and safe by...
-
Technical Support Advisor
6 months ago
Quebec City, Canada BID Group Full timeThe Technical Support Advisor is a highly motivated tradesman managing the projects for the installation team. As a key team member of the technical team, you will be involved primarily in ensuring parts and materials are available for projects by reviewing blue prints, working with factory to schedule parts, verifying receipt of items, tracking and managing...
-
Client Solutions Specialist
6 months ago
Quebec City, Canada accesso Full time**Position Overview**: Do you love tech, but have a passion for people too ? We are seeking an experienced **Client Solutions Specialist **who** **will work as part of a team to support the daily needs for our clients. As part of our **_accesso_**®_ _Group, you'll contribute to helping our clients sell more, streamline operations, drive revenue and improve...
-
Field Support Specialist
6 months ago
Quebec City, Canada ANTECH diagnostics Full timeWe understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...
-
Underwriting Specialist, Technical Risks
7 months ago
Québec City, Canada Northbridge Financial Corporation Full timeWhat it’s like to be a Northbridge Underwriting Specialist Northbridge Insurance Underwriting Specialistcustomize solutions for our clients when they need advice on technical risks. They work closely with our extensive broker network to develop unique solutions for all classes of risk while being responsible for servicing increasing complex accounts...
-
Technical Machinery Specialist
2 weeks ago
Québec, Quebec, Canada Cabico Full timeJob Description:Cabico is seeking a highly skilled Technical Machinery Specialist to join their team. As a key member of the Cabico team, you will be responsible for ensuring the smooth operation of machinery and equipment.About the Role:This permanent position requires 40 hours of work per week and offers an estimated salary of $60,000 - $80,000 annually,...