Bilingual Service Support Specialist
5 months ago
The Service Support Specialist acts as a technical resource to the client service team and ADP clients by supporting software, legislative and programming inquires. This role is multi-faceted as the Specialist may also acts as an escalation resource for CSR's and Managers during client conference calls and client visits, as well as coaching and organizational readiness for client service initiatives. Through their technical mentoring they coach and upskill new and existing associates on ADP programs and processes.
RESPONSIBILITIES
- Act as a technical mentor to the client service associates (analyze associate trends and determine knowledge gaps) ensuring feedback is provide to Managers where coaching or training is required
- Provide technical training to associates as needed.
- Escalation resources: assist management team with client escalations where required, and provide end-to-end service experience, following up with all parties involved.
- Support resources: Manager, CSR, client conference calls, attending client visits and taking complex projects works/issues which are above CSR capabilities.
**COMPETENCIES**
Knowledge, Experience, and Skills:
**Required**:
- Minimum 18 months ADP business experience
- Thorough knowledge of ADP/HR products & tools:
- Workforce Now
- Paytech / Autopay Mainframe(s)
- Siebel
- ADPworks, LUMIN, SharePoint
- Ability to train/mentor associates
- Ability to provide feedback to associates/managers
- Working knowledge of Microsoft tools (Excel, Word, PowerPoint, and Outlook)
**Preferred**:
- PCP Designation (Payroll compliance legislation, Payroll fundamental 1 & 2, and Introduction to Accounting)
- Labour Cost, GL reporting
- Payroll Reversals
- Direct Connect Transmit
- Additional WFN modules considered a strong asset: Time & Attendance, Benefits, Performance, Compensation, Analytics, etc.
**Attributes**:
- Self-motivated/takes initiative and proven ability to work independently or in a team.
- Good coaching and mentoring and conflict resolution experience
- Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues and recommend appropriate course of action.
- Strong client focus consistent with Stellar Service Initiatives.
- Excellent interpersonal and follow-up skills
- Stays current on updates to ADP products & services
- Superior verbal and written communication skills
- Supportive of ADP's vision by demonstrating professionalism and maintaining confidentiality
- Fully bilingual French/English
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
-
Communication Support Specialist
2 months ago
Quebec City, Canada Nordia Full timeOverview: Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Quebec City team. As a **Communication Support...
-
Customer Support Technical Specialist
3 months ago
Quebec City, Canada Geotab Full timeBasis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Remote - Quebec** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...
-
Bilingual Sales Specialist- Cisco
5 months ago
Quebec City, Canada D&H Distributing Full time**Cisco Sales Specialist** **SUMMARY** With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of...
-
Quebec City, Canada EightSix Network Full timeJob Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...
-
Bilingual Specialist, Business Banking Services
2 months ago
Quebec City, Canada BMO Financial Group Full timeVIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Work Schedule : Must be available to work from Monday to Sunday from 8am to...
-
Bilingual Sales Communications Specialist
5 months ago
Quebec City, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Bilingual Customer Service
5 months ago
Quebec City, Canada EightSix Network Full timeJob Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...
-
Bilingual Accounts Receivable Specialist
6 months ago
Quebec City, Canada Rentokil Terminix Full timeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **What does our Bilingual Accounts Receivable Specialist do?** Accounts Receivable Specialists will perform the daily data entry of...
-
Is - IT Support Specialist
2 months ago
Quebec City, Canada CFMWS Full time**WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
-
Sales and Member Experience Specialist, Bilingual
5 months ago
Quebec City, Canada Trupanion Full time**Company Description** Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. **Job Description** Position...
-
Bilingual Specialist
6 months ago
Quebec City, Canada BMO Financial Group Full timeVIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Address: VIRTUAL(R)61 - HomeRes - QC - BMO - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Work schedule : must be available to work...
-
Bilingual Specialist
5 months ago
Quebec City, Canada BMO Financial Group Full timeVIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Address: VIRTUAL(R)61 - HomeRes - QC - BMO - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Work schedule : must be available to work...
-
Bilingual Mental Health Specialist
5 months ago
Quebec City, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Bilingual Specialist
6 months ago
Quebec City, Canada Banque de Montréal Full timeVIRTUAL61 - HomeRes - QC - BMO XXXXX Québec,X0X 0X0 Address: VIRTUAL(R)61 - HomeRes - QC - BMO - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Work schedule : must be available to work...
-
Bilingual Customer Experience Specialist
5 months ago
Quebec City, Canada Air Canada Full time**Description** **Location**: Quebec, QC, Canada (Onsite) **Salary**: $17.00/hour **Job type**: Full-time **The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and...
-
Bilingual Functional Rehabilitation Specialist
5 months ago
Quebec City, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Customer Service Technician
5 months ago
Quebec City, Canada EightSix Network Full timeJob Description Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your...
-
Bilingual Business Development Specialist
3 months ago
Quebec City, Canada Quadient Full time**Connect with Quadient** At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our...
-
Bilingual Implementation Specialist
5 months ago
Quebec City, Canada Medavie Blue Cross Full timeFor over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top...
-
Bilingual Digital Desk Specialist
6 months ago
Quebec City, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...