![PandaPay](https://media.trabajo.org/img/noimg.jpg)
Client Support Specialist
4 days ago
**About us**
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
- **English version follows **_
Chez Panda Pay, notre relation avec nos clients est au centre de nos activités. C’est pourquoi nous nous concentrons à leur fournir de bons conseils grâce à des conversations significatives. Dans ce rôle, vous apprendrez à connaître notre entreprise rapidement, en travaillant avec un groupe diversifié de professionnels talentueux dans un environnement dynamique. Ici, vos idées seront entendues et votre potentiel sera toujours reconnu. Rejoignez-nous et vous ferez partie d’une véritable équipe, en collaborant avec d’autres afin de bâtir une carrière passionnante chez Panda Pay.
**Spécialiste du soutien à la clientèle**
Nos spécialistes du soutien à la clientèle sont essentiels pour notre mission globale chez Panda Pay. Vos interactions avec nos clients sont cruciales pour développer des relations durables qui favorisent notre succès.
En tant que membre de l'équipe du Service à la clientèle, vous aurez pour responsabilités:
- Servir et satisfaire chaque client lors de vos interactions, et gérer efficacement et professionnellement leurs demandes d'entretien de compte et de résoudre les problèmes.
- Comprendre les besoins de nos clients à travers des conversations de qualité et identifier les opportunités de promouvoir des services répondant à leurs besoins.
- Gérer les demandes accrues en service à la clientèle et interagir avec les clients et les fournisseurs pour parvenir à une résolution finale.
- Engager des conversations significatives avec les commerçants afin de maximiser la rétention en adoptant les valeurs et la mission de PandaPay.
- Orienter les clients vers d'autres membres de l'équipe et des partenaires capables de les aider à répondre à leurs besoins.
- Participer activement à des séances d'entraînement régulières et aux réunions d'équipe.
Rejoindre l'équipe de Panda Pay présente de nombreux avantages, notamment:
- Accès à une variété de formations formelles et informelles, telles que des sessions de formation en ligne, des salles de classe virtuelles et des formations en classe.
- L'opportunité de grandir au sein de notre entreprise et de s'entraider mutuellement pour atteindre notre plein potentiel.
- Des possibilités de participation et de bénévolat dans la communauté.
Nous sommes là pour aider nos clients, notre communauté et nos collègues. En tant que membre de l'équipe travaillant au bureau, nous vous fournirons les outils et les ressources nécessaires pour atteindre de nouveaux objectifs, tout en aidant nos clients à atteindre les leurs, que ce soit à travers une formation ou un coaching approfondi, un apprentissage continu, nous vous aiderons à acquérir une expérience précieuse, à élargir vos compétences et à atteindre vos objectifs.
Travailler avec nous signifie faire partie d'une équipe de personnes talentueuses et passionnées, qui travaillent ensemble pour offrir d'excellentes expériences client. Nous soutenons votre succès en vous fournissant le soutien dont vous avez besoin pour transformer votre potentiel en performance.
**Exigences**
Ce dont vous avez besoin pour réussir:
- Une attitude positive et enthousiaste, ainsi que de solides compétences relationnelles.
- Une expérience avérée dans le service à la clientèle et une passion pour aider les autres et réaliser des ventes.
- Une expérience dans l'industrie du traitement des paiements est un atout.
- Une mentalité axée sur le service avec une capacité démontrée à écouter attentivement et à adopter une approche orientée en solutions.
- Un communicateur et éducateur expérimenté, à la fois à l'oral et à l'écrit.
- La capacité de multitâches, avec des compétences informatiques supérieures à la moyenne et une bonne compréhension du numérique.
- Une flexibilité pour travailler des quarts de travail de 8 heures différents.
- Des compétences efficaces en gestion des relations.
- Être bilingue en anglais et en français est une exigence.
- Disponible pour travailler à temps plein au bureau.
**Avantages**:
Les employés de Panda Pay bénéficient d'un ensemble d'avantages sociaux.
- _____________________________________________
At Panda Pay, the client and our relationship with them, is the cornerstone of our business. That’s why we’re focused on providing them with sound advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with others to build an exciting career at Panda Pay.
**Client Support Specialist**
The Client Support Specialist is a critical component to the overall mission of Panda Pay.
-
Client Integration Specialist
3 weeks ago
Québec, Canada TS Imagine Full time**_About the job_** TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional...
-
Technical Client Support Specialist
7 days ago
Québec, Quebec, Canada Nuvollo Full timeJob description for client technical support specialistNuvollo is a fast growing cloud company focusing on managing and operating business critical systems such as Enterprise Resource Planning (ERP) requiring a high availability, secure, predictable environments. The Nuvollo environment fosters learning new technologies and provides opportunities for growth...
-
Client Integration Specialist
7 days ago
Québec, Quebec, Canada TS Imagine Full time_About the job_TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional...
-
Client Project Specialist
2 weeks ago
Québec, Canada NRI Full time**A Day in the Life** The Client Project Specialist is the key link between the Sales process and the Client becoming an integrated partner with NRI, while guiding both the Client team and NRI internal resources to ensure all steps are achieved to ensure a successful launch within NRI. The Client Project Specialist will also oversee and steer client...
-
System Support Specialist
1 week ago
Québec, Quebec, Canada beBee Professionals Full timeBeBee Professionals is looking for a System Support Specialist to join our team in Quebec City.The System Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. The successful candidate will be able to diagnose and resolve technical issues, provide end-user support, and...
-
IT Support Virtual Specialist
1 week ago
Québec, Quebec, Canada beBee Professionals Full timebeBee Professionals is looking for an IT Support Virtual Specialist to join our team in Quebec City.The IT Support Virtual Specialist will be responsible for providing technical assistance to our customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. The successful candidate...
-
Bilingual Service Support Specialist
2 weeks ago
Québec, Canada ADP Full timeADP is hiring a Service Support Specialist Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and...
-
IT Support Specialist
2 months ago
Québec, Canada GROUPE CORWIK Full time**Responsibilities** - Support add/move/change requests - including desktops/laptops/MACs, network/label printers (SATO), phones and other peripherals. - Perform regular clean-up of computer users’ accounts in Active Directory and Distribution Lists. - Leading investigations/troubleshooting when a problem does not yet have known mitigations or solutions,...
-
Technology Support Specialist
1 week ago
Québec, Canada BFL Canada Full timeJob Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...
-
Bilingual Service Support Specialist
1 week ago
Québec, Canada ADP Full timeADP is hiring a Service Support Specialist Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and...
-
IT Support Specialist
1 week ago
Québec, Quebec, Canada GROUPE CORWIK Full timeResponsibilities Support add/move/change requests including desktops/laptops/MACs, network/label printers (SATO), phones and other peripherals. Perform regular cleanup of computer users' accounts in Active Directory and Distribution Lists. Leading investigations/troubleshooting when a problem does not yet have known mitigations or solutions, including...
-
IT Support Specialist
2 months ago
Québec, Canada Enerkem Inc. Full timeCompany Description Being part of a growing company in the cleantech sector and contributing to the global transition to a circular economy appeals to you? That’s exactly what our employees do every day when they come to work. Enerkem is based on a revolutionary idea: transforming non-recyclable and non-compostable waste into clean fuels and renewable...
-
Customer Experience
4 weeks ago
Québec, Canada Linen Chest Full timePre-Sales Support:Prequalify leads by understanding customer needs and determining appropriate solutions.Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.Schedule and coordinate in-home consultations for potential customers.Maintain accurate records of customer interactions and leads in the CRM...
-
Client Account Management
2 weeks ago
Québec City, Canada IG Wealth Management Full timePosition Summary Client Account Management & Specialize Support provides administrative and servicing support for multiple lines of business including Mortgages, Insurance, IGFS, IGFS Nominee and IGSI and provides administrative processing and servicing support to IGM clients, Consultant Network, Planning Specialists and Regional Offices and other...
-
User Support Agent
1 month ago
Québec, Canada DataDis Full timeWe are currently looking for a dynamic software support specialist with good communication skills at our Quebec city office. As a software support specialist at DataDis, you will: Provide assistance to users of our MIR-RT software and applications. Configure gateways to ensure the exchange of information between our MIR-RT Software and our clients'...
-
Client Service Associate
1 week ago
Québec, Quebec, Canada Northbridge Financial Corporation Full timeWhat it's like to be a Federated Client Service Associate Supporting a Commercial Insurance Specialist (CIS), we are seeking a top-notch Client Service Associate to deliver exceptional customer service and assist in managing our CIS business smoothly. We value your skills If you excel at: Customer Service & Effective Communication Managing high volumes of...
-
Technical Support Specialist
2 months ago
Québec, Canada Mitsubishi HC Capital Canada Full timeBy joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers. - In 2021, our company was awarded...
-
Administrative Support Specialist
1 week ago
Québec, Quebec, Canada Momentum Ventures Full timeMomentum Ventures is a company committed to creating and growing startups. Our focus on execution excellence and teamwork, combined with grit and commitment has helped us establish a reputation for creating successful startups. As a member of the Momentum Ventures team, you'll have the opportunity to work with like-minded individuals dedicated to achieving...
-
Administrative Support Specialist
2 weeks ago
Québec, Canada Momentum Ventures Full timeMomentum Ventures is a company committed to creating and growing startups. Our focus on execution excellence and teamwork, combined with grit and commitment has helped us establish a reputation for creating successful startups. As a member of the Momentum Ventures team, you'll have the opportunity to work with like-minded individuals dedicated to achieving...
-
Support Specialist, Temporary Position
1 week ago
Québec, Quebec, Canada Robert Half Corporate Internal Full timeJOB REQUISITIONSupport Specialist, Temporary positionLOCATIONCAN QUEBEC CITYVous ferez partie du Centre de soutien aux activités d'affaires de l'Ontario, oú vous fournirez un soutien administratif et de traduction à l'entreprise.Les responsabilités du ou de la spécialiste sont, mais sans s'y limiter, les suivantes:- Servir de support principal aux...