Client Solutions Specialist

6 months ago

Quebec City, Canada accesso Full time

**Position Overview**:
Do you love tech, but have a passion for people too ?

We are seeking an experienced **Client Solutions Specialist **who** **will work as part of a team to support the daily needs for our clients. As part of our **_accesso_**®_ _Group, you'll contribute to helping our clients sell more, streamline operations, drive revenue and improve the guest experience.

**Schedule**: Sunday to Thursday

**Location**: Remote, on-site or hybrid, your preference We would be delighted to see you at our Quebec City office

**Reports to**: Manager Client Success

**Travel **✈️** Requirement**: Up to 10%

**What you'll be working on**:

- Management of requests submitted via the customer support portal or by phone.
- Day to day set up, configuration, testing, and troubleshooting for our clients.
- Assisting with troubleshooting and diagnosing complex technical and client service issues.
- Effectively communicating daily progress and status updates to clients and client services team members.
- Running and verifying client specific reports and filter results with a high attention to detail in terms of support backlog and customers satisfaction.
- Maintaining outstanding lines of communication with internal teams such as operations, software engineering, IT support and quality assurance, as well as external clients and third parties.
- Follow the progress of the software and the new features available.
- Documentation of new features, best practices and recurring issues.
- Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve operations, efficiency, and service to both internal and external customers.
- Assisting with special projects as needed.

**What you bring to the role**:

- Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences in French and English.
- The ability to work well within a team environment is essential.
- Exceptional organizational skills and the ability to prioritize tasks.
- Ability to facilitate daily responsibilities with little to no direction.
- Outstanding general computer skills are required.
- You must be available to work from Sunday to Thursday.
- **️** **Bonus points if you have**:

- Experience in the ski industry.
- Previous eCommerce, ticketing, or guest-facing service industry experience

**Perks & Benefits**:

- Competitive compensation package
- 4 weeks of paid time off upon hire and higher accrual after 3 years of tenure
- Pension plan with employer contribution up to 4%
- Group benefits with employer contribution of 50%
- Great opportunity for career development
- Ski passes & mountain bikes rental
- Satellite office in Mont Saint Anne

**LIFE at **_accesso:_**:
At **_accesso_**, we believe that fun is a fundamental part of the workday From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

**ABOUT **_accesso_**:
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, **accesso®** employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

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