Project Support and Outreach Officer

5 months ago

Hamilton, Canada Mohawk Full time
Project Support and Outreach Officer

Status: Full Time

Hours: Monday – Friday, 35 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband G (Start Rate: $ per hour)

Posting Date: June 26th, 2024

Closing Date: July 3rd, 2024 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

Under the direction of the Manager, Early College Initiatives, the incumbent will perform a variety of duties to support the administration of and outreach for the Early College Graduation Program (ECGP), as well as other community-based programs as incumbent will assist in project coordination including communication, logistics, record-keeping, community and school outreach, marketing, and information incumbent will work in close liaison with the ECGP partnership team, including partner school boards and employers, to support community engagement, communication, and effective administrative operations.

What you’ll be doing:

Tracks and manages the ECGP enrolment registrations and data for student registration and project reporting purposes

Creates CRN’s for ECGP activity each semester. Coordinates student registrations for all ECGP activity. Maintains tracking system that ensures confidentiality for students participating in ECGP learning activities. Populates the student enrolment database confirming accurate and confidential data is secured relating to community-based learning opportunities. Tracks and reports on ECGP enrolment activity for Manager review. Communicates enrolment numbers to CCPEL Financial Analyst during peak budget times. Ensures correct controller codes assigned. Attends steering committee, subcommittees, and community. information sessions as required for quantitative and qualitative reporting.

Communicates and ensures that College and departmental policies and procedures are followed when complex requests are made by students, faculty, and community partners, employers and funders

Initiates correspondence to internal departments (The Square, Business Solutions, Registrar’s Office, Payroll, CCPEL Financial Analyst, satellite campuses, student records, scheduling, Physical Plant) related to incorrect student or course information, grade changes, student withdrawals, classroom locations. Arranges class schedules based on community, partner, faculty and Manager consultation. Ensures all faculty have access to CRN’s, external stakeholder contact information and student information. Assists with orientation of faculty assigned to ECGP course delivery Liaises with faculty, student and community partners on issues that arise due to course/class cancellation. Oversees withdrawals of unsuccessful students in ECGP course activity Communicates with community partners, school boards. representatives, and internal college program areas regarding course start and end dates, times and location for ECGP activity. Solves problems arising from registration issues relating to information gaps, MyCanvas access, grading and contract/payroll. Creates grade reports for students in all ECGP programs. First point of contact for ECGP classroom and programming inquiries.

Contributes knowledge and skills to the effective and successful administration of specially funded projects

Supports efforts of the Manager, Early College Initiatives, and Financial Analysts in all phases of specially funded project co-ordination, including development, delivery and close-out. Consults with Manager, Early College Initiatives regarding proposed changes to academic programming in secondary school and college locations. Liaises, when required, with staff and faculty in other departments for the purpose of strengthening internal linkages. Adapts, maintains records and recommends procedures for audit purposes related to ECGP activity. Takes on special projects as assigned by the Manager.

Supports and coordinates community outreach and recruitment activities

Collaborates with Manager, Early College Initiatives, in developing and implementing outreach and engagement plan for prospective students and other stakeholders. Liaises with Early College team and marketing department to develop outreach and communication materials specifically related to specially funded programs. Collaborates on the creation, printing and distribution of all applications and registration forms for ECGP activity. Collaborates with the ECGP team on the creation, planning and facilitation of off-campus promotional events at partner elementary and secondary schools. Maintain social media and website presence, including creating and posting regular social media content. Receives incoming inquiries from the community and triage as appropriate.

Other duties as assigned.

What you’ll bring to the role:

A three-year postsecondary education in Business/ Office Administration, Communication, Public Relations, Community Development or related field; or equivalent combination of education and experience. A minimum of 3 years related work experience. Advanced working knowledge of Microsoft Office products (Word, Excel, and PowerPoint), Internet, email, social media; and ideally all aspects of Banner (Finance, HR, Student Records, and Course Information), Summit, Millennium and FAST Suite.Knowledge of College financial processes and experience in an Academic / Administrative area are required. Exceptional customer service experience is a must. Position requires highly developed communications and promotional skills to support and facilitate outreach and marketing activities, discuss and resolve problems, and prepare documents and reports. Ability to support and work with vulnerable populations, especially youth and their parents, is required.Knowledge of anti-oppressive practice or comparable concepts is an asset. Flexibility in working hours and may be required to accommodate peaks and changing needs in community-based program communication and delivery at all ECGP locations. Project management skills that include organizing, multi-tasking, prioritizing and meeting deadlines. Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility. The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College. 93% top up of maternity and parental leave pay for 52 weeks. Progressive vacation plan starting with 15 vacation days plus annual holiday closure. Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more. Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability. Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive ad barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage:

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