Client Care Coordinator at Busy Physiotherapy Clinic

2 weeks ago

Barrie, Canada COMPHYSIO+ Performance Wellness Full time
COMPHYSIO + Performance Wellness is one of Barrie’s leading privately-owned PT-owned multi disciplinary health clinics and winners of multiple Top Choice Awards for Physiotherapy in Barrie, ON.
We are currently seeking a Client Care Coordinator to join our busy team of professionals. As a Client Care Coordinator at COM, you will be the ambassador for creating a great first impression for our clients and visitors. It will be your foremost responsibility to compassionately greet all incoming clients and visitors either in person or on the phone to help them with appointment bookings, billing, paperwork or any appropriate information that they need while maintaining a high level of confidentiality.
Job Duties include but not limited to:
  • Greeting clients/visitors professionally
  • Handling all front desk duties with enthusiasm and professionalism 
  • Responsible for filling the daily schedule and to minimize canceled appointments
  • Receive payments, reconcile all petty cash daily, manage client billing cases, accounts receivables, cash and bad debt. 
  • Support the Mission, Vision and core values of the company.
  • Ensure the smooth running of the office, general housekeeping duties

Education/Experience: 
  • 2+ years customer experience considered an asset

Skills & Abilities:
  • Ability to build positive relationships with high level of interpersonal skills
  • Excellent talent to interact with people in a positive and courteous manner
  • Strong written and verbal communication skills
  • Ability to prioritize tasks according to importance in a fast-paced environment
  • Multi-tasking capability without compromising on quality
  • Dependable, punctual and able to work flexible working hours

Experience using ClinicMaster Cloud and gSuite for business considered an asset
Schedule: Full Time Hours. MUST BE AVAILABLE TO WORK A VARIETY OF SHIFTS. A minimum of 2 evening shifts and Saturdays. Current Office Hours: Monday - Friday 7:00 am - 8:30 pm, Saturday 8:00 am - 4:30 pm 
Salary: $18 - $20 per hour plus additional bonuses 
We are a clinic committed to helping our clients be pain-free and move better than ever. We truly value patient care, which is why we have established a culture that fosters best possible outcomes including extended treatment times, patient education, advanced technology and a collaborative environment. Since 2011, COM has offered exciting growth and development opportunities for our team. Develop your talent in a fun, collaborative environment were we are all working to better the lives of our patients
For interested applicants, please forward a cover letter and resume. 
We really look forward to meeting with you soon

About COMPHYSIO+ Performance Wellness:

Hey there, fellow clinician Ever thought about joining a team where your skills can truly shine? That's COMPHYSIO+ for you – a place where your expertise can touch lives in a whole new way.Imagine this: you're not just treating pain, you're helping people get back to living their best lives. At COMPHYSIO+, we get that pain isn't just physical – it can mess with family time, hobbies, and even your zest for life. As a clinician here, you'll be the superhero turning things around.What if your work meant more than just appointments? With us, you're part of a crew that's all about digging deep. We're not about short-term fixes; we want to uncover the real reasons behind the pain. That's where your movement-based approach comes in. You'll be the detective exploring the whole body, not just the parts that hurt.Think of it as crafting solutions, not just treatments. Our Advanced All-Inclusive Treatment means you're central to the whole healing journey. One-on-one care isn't just a fancy term – it's the heart of what we do. And education? Prevention? You'll be sharing your know-how to help folks dodge future discomfort.Ever wanted to be more than a clinician? At COMPHYSIO+, you're a partner. You'll team up with clients to figure out the why behind the pain and co-create solutions that work. It's all about giving people the tools to stay pain-free and in charge of their lives.Picture this: you're the reason someone walks out of our doors pain-free, ready to rock their world. And hey, our record speaks volumes – 500+ 5-star Google reviews and counting.Ready to be part of a crew that changes lives? COMPHYSIO+ is where you can make that happen. Join us and be the force that turns pain into triumph. Your journey towards making a real impact starts here. #youCANwithCOMNatalie Ornella, Clinic Director COMPHYSIO +

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