Client Care Coordinator

6 months ago

Barrie, Canada Amplifon Full time

**About Us**:
Amplifon, a global leader in hearing care, is expanding in the Canadian market, and we are looking for the next generation of Client Care Coordinators who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our Client Care Coordinators are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.

**About the Role**:
As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sounds. Reporting to Amplifon’s [Senior] Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities:

- Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit
- Manage the scheduling and confirmation of appointments for new and existing clients
- Prepare Hearing Care Professionals for client appointments by communicating relevant client information
- Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists
- Maintain accurate client database by ensuring that client records are updated regularly
- Create invoices for products and services rendered; process payments from clients and maintain accurate financial records
- Educate clients on Amplifon programs, products, and services and resolve client inquiries
- Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting clients with basic hearing aid maintenance and repairs, and proactively anticipating clinic and client needs
- Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards

**What we Offer**:

- Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
- Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
- Growth: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
- Impact: We help our clients rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.

**What You Need**:
Education & Experience Requirements
- High school diploma or equivalent 
- Diploma in business or medical administration is preferred 
- 2+ years of administrative experience, preferably in medical setting
- 2+ years of customer service experience 
- Knowledge of the hearing aid industry preferred 

**Required Skills**:

- Excellent oral and written communication skills in English
- Excellent interpersonal skills
- Able to build and maintain professional rapport with clients and colleagues
- Able to work independently, autonomously, and as a collaborative leader of a team
- Able to discern and maintain client confidentiality
- Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience
- Proficient with MS Windows and Office
- Experience with client database systems is preferred
- Knowledge of insurance and agency coverage for hearing care services is preferred

**Physical/Mental Demands**:

- Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices
- Able to move equipment up to 20 pounds.
- Frequently sitting, standing, walking, lifting and reaching
- Able to work on-site in the environment described above to perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

**Accommodations**:
**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

  • Client Care Coordinator

    4 weeks ago

    Barrie, Canada Comfort Keepers Full time

    **Do you love helping others? Do you have an entrepreneurial spirit? Do you want the opportunity to make a positive difference in the lives of others? Join our team and Elevate the Human Spirit!** At Comfort Keepers, we provide uplifting in-home care for seniors and adults who require a helping hand, a supportive companion, and day-to-day assistance in...

  • Client Care Coordinator

    7 months ago

    Barrie, Canada Amplifon Group Full time

    **Amplifon**, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of **Client Care Coordinators **who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our **Client Care Coordinators **are...

  • Client Care Coordinator

    6 months ago

    Barrie, Canada Amplifon Group Full time

    **Amplifon**, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of **Client Care Coordinators **who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our **Client Care Coordinators **are...

  • Client Care Specialist

    1 week ago

    Barrie, Canada Home Care Assistance of Barrie, Ontario Full time

    **Client Care Specialist** Are you an experienced registered practical nurse (RPN), seeking a rewarding career that cares for others in a professional practice that cares for you? As a Client Care Specialist you will assess and determine client care needs, engage with clients, caregivers and other healthcare professionals. Building strong relationships,...

  • Client Care Specialist

    1 month ago

    Barrie, Canada Home Care Assistance of Barrie, Ontario Full time

    **Client Care Specialist** Are you an experienced registered practical nurse (RPN), seeking a rewarding career that cares for others in a professional practice that cares for you? As a Client Care Specialist you will assess and determine client care needs, engage with clients, caregivers and other healthcare professionals. Building strong relationships,...

  • Client Care Specialist

    2 days ago

    Barrie, Canada Home Care Assistance of Barrie, Ontario Full time

    **Client Care Specialist** Are you an experienced registered practical nurse (RPN), seeking a rewarding career that cares for others in a professional practice that cares for you? As a Client Care Specialist you will assess and determine client care needs, engage with clients, caregivers and other healthcare professionals. Building strong relationships,...

  • Care Coordinator

    2 months ago

    Barrie, Canada Qualicare, OrilliaBarrie Full time

    Benefits: Bonus based on performance Competitive salary Opportunity for advancement Profit sharing Training & development Benefits/PerksFull-time hoursPPE provided (Personal protective equipment)Competitive WagesContinuing education programsMaking a difference in the lives of those dealing with medical illnesses and age-related...

  • Hospital Care Coordinator

    6 months ago

    Barrie, Canada Home and Community Care Support Services Full time

    **Job Description**: **_CARE AND BE CARED FOR - THIS IS YOUR HOME_**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a...

  • Client Service Coordinator

    6 months ago

    Barrie, Canada Bayshore HealthCare Full time

    **About Bayshore**: Bayshore is looking for a Client Service Coordinator to join our amazing team in Midland. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...

  • Client Service Coordinator

    7 months ago

    Barrie, Canada Bayshore HealthCare Full time

    **About Bayshore**: Bayshore is looking for a Client Service Coordinator to join our amazing team in Midland. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...

  • Client Care Coordinator at Busy Physiotherapy Clinic

    2 months ago

    Barrie, Canada COMPHYSIO+ Performance Wellness Full time

    **COM**PHYSIO + Performance Wellness is one of Barrie’s leading privately-owned PT-owned multi disciplinary health clinics and winners of multiple Top Choice Awards for Physiotherapy in Barrie, ON. We are currently seeking a Client Care Coordinator to join our busy team of professionals. As a Client Care Coordinator at COM, you will be the ambassador for...

  • Care Coordinator

    4 weeks ago

    Barrie, Canada Optimal Health Full time

    **About Us** We are a premium nurse practitioner-led clinic located in Ontario, Canada, dedicated to providing exceptional primary care services to our clientele. Our mission is to offer personalized, high-quality healthcare experiences that exceed the expectations of our patients. We pride ourselves on our attentive service, professional environment, and...

  • Marketing Assistant and Client Coordinator

    7 months ago

    Barrie, Canada 3SIXTY Marketing Solutions Full time

    **Key Responsibilities**: **Client Communication and Coordination**: - Efficiently transcribe and organize notes and requests from clients as they dictate them verbally. - Book new leads and coordinate project schedules to ensure timely delivery of services. - Maintain client databases and records, updating contact information and project details as...

  • Care Coordinator-barrie

    6 months ago

    Barrie, Canada CBI Health Full time

    As a Care Coordinator supporting our **Barrie Home Health Office, **your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care...

  • Nursing Care Coordinator

    3 weeks ago

    Barrie, Ontario, Canada SE Health Full time

    Unlock your potential as a Nursing Care Coordinator at SE Health, where you'll play a vital role in delivering exceptional care to our clients. As part of our dynamic team, you'll have the opportunity to make a real difference in the lives of others.About the RoleWe're seeking a compassionate and skilled Registered Practical Nurse to join our team as a...

  • Caring Professional Wanted for Our Children

    2 weeks ago

    Barrie, Ontario, Canada Care Full time

    At Care, we're searching for a dedicated and experienced nanny to provide top-notch care for our children. As a key member of our team, you will play a vital role in creating a safe, loving, and engaging environment that fosters growth and development.About UsCare is a family-oriented organization committed to delivering exceptional childcare services. We...

  • Clinical Care Coordinator

    2 weeks ago

    Barrie, Ontario, Canada Bayshore HealthCare Full time

    At Bayshore HealthCare, we are seeking compassionate and skilled Registered Nurses to deliver exceptional care to our clients. As a valued member of our team, you will play a vital role in ensuring the highest quality care is provided to those who need it most.About UsBayshore HealthCare is one of Canada's leading providers of home and community health care...

  • Assistant Director of Care

    1 week ago

    Barrie, Canada Mill Creek Care Centre Full time

    **_“How do you live in the moment?”_** The **Assistant Director of Care**reports to the Director of Care and provides direction to the nursing team in all aspects of residents’ care within established legislative standards in collaboration with the Director of Care. Acts as a mentor to the Nurse Managers and Registered staff in the clinical areas,...

  • Client Services Coordinator

    3 days ago

    Barrie, Canada LifeLabs Full time

    For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...

  • Client Care Supervisor

    6 months ago

    Barrie, Canada CBI Health Full time

    **Client Care Supervisor - Personal Support Services Barrie** **Full - Time Permanent** CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through...