Salesforce Administrator

3 days ago

Toronto, Canada LEAP Legal Software Full time

“I’m empowered to turn today’s ideas into tomorrow’s innovations. “

Salesforce Administrator, Toronto, Canada

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Product team
Our Product Team is the proud LEAP ambassador innovating our software to meet our clients' evolving needs and keeping them up to speed. You’ll work on the end-to-end design, development, and delivery of our product roadmap, ensuring every decision is aligned with our strategy and every milestone is met on time and under budget.

Guided by a deep and timely understanding of marketing intelligence, needs and trends, you’ll synthesize stakeholder and customer feedback into our software's ongoing optimization, innovation and evolution. With the support to use your good judgment and set your own goals, you’ll be empowered to make an impact that feels personal and meaningful.

About the Role
We are looking for a full-time Salesforce Administrator to manage administrative tasks of our internal Salesforce CRM and integrated systems.

In addition to administering and maintaining Salesforce, you will communicate with local teams to learn and understand their requirements. You will provide assistance with the best way to utilize our internal systems, both to enhance existing processes and implement new ones, including developing reports and dashboards. You will communicate with our team of global systems administrators located in Australia, who will provide guidance and resources.

*This role will be hybrid for 3 days/week in the office.

What you’ll do

Responsibilities;

First line of support for user requests for our internal Salesforce CRM and integrated systems Assisting with building reports, dashboards, page layout changes, field creation and maintaining users' roles, profiles and permissions Work with the global Salesforce team on projects and the further development of Salesforce

What you’ll bring

The ideal candidate will bring;

 2+ years’ experience as a Salesforce Administrator Salesforce Basic and Advanced Administrator Certification (Advanced Administrator Certification, Advanced Developer or Platform II Certification) Experience in building reporting, formula fields and dashboards Experience in implementing Sales Cloud and Service Cloud Experience in Salesforce communities, hands-on with all aspects of Salesforce configuration and automation – workflows, flows, process builder Advanced stakeholder management – C-suite Experience with Atlassian tools, including Jira and Confluence Experience gathering, documenting and implementing requirements Advanced ability to translate business needs into technical documentation for developers Experience with data analytics and executive reporting (MQL, SQL, Dashboards) Ability to translate Dashboard metrics into digestible business narratives Hands-on with customizations of user setup, profiles, dashboards and reports Advanced ability to promote the adoption of new features and train users Experience with data migration, Pardot list management and integration techniques Hands-on experience with Salesforce Automation tools such as Lightning flows, Visual Flows, Approval Processes, Validation Rules and Changesets Proficient with Excel Exceptional organizational skills Superb communication skills with an ability to collaborate and provide feedback to peers and leadership

Preferred (desirable) but not required;

Zuora or any subscription/billing system experience Experience with Pardot, Drawloop or DocuSign Experience with Marketing Cloud Exposure or experience with workflows, process builders and flows

What you’ll get

Competitive Health Insurance, RSP Plan, and vacation time A fantastic culture – open communication and transparency through practical and quarterly strategic briefings. Hybrid, flexible working model Excellent working environment. Employee Share Scheme.

Life at LEAP
LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show our customers and each other, and driven by the difference we can make together.

LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership, and more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture. We’re committed to empowering LEAPsters with resources, ongoing support, and more than 20 defined career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

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