Salesforce Administrator

6 months ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role

Medcan seeks an experienced Salesforce Administrator to join a growing Digital Transformation and Innovation team. As a key member of the team, you’ll be responsible for assisting our 300+ Salesforce user base as well as contributing to our feature release cycle.

The Accountabilities

The Salesforce Administrator will support the day-to-day running of the business and enhancements within Salesforce, which includes interacting with teams across the organization.

This includes:

- Manage users, profiles, roles and permission sets in Salesforce
- Customize fields, page layouts, record types, reports and dashboards
- Develop reports, dashboards, and processes
- Assist in data import/export/updates, system customization
- Provide day to day end user support via ServiceNow
- Assist with training end users on the use of Salesforce
- Maintain data and system security and integrity in Salesforce
- Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
- Troubleshoot Salesforce issues and bugs and escalate as needed for resolution and fix
- Meet with business stakeholders to understand business needs and challenges, and recommend new SF features and enhancements to the product owner
- Work with the Salesforce delivery team to ensure your changes are updated in our code repo, and are approved before release

The Requirements
- 2+ years in a Salesforce Administrator role
- Salesforce Admin Certification
- Experience with Salesforce object, layouts, validation rules, permissions, roles, reports, dashboards, and logical formulas
- Experience with APEX, Apex triggers, Visualforce, Java, SQL, SOQL, and lighting flows
- Intermediate to advanced knowledge of Excel
- Advanced experience with Service Cloud and/or Health Cloud preferred. Experience with Omnichannel and Salesforce Shield a major asset.
- Demonstrated ability to work collaboratively with multiple stakeholders and cross functionally
- Excellent analytical and problem-solving skills. Has the ability to solve problems, resolve issues, and escalate when assistance is required all within a timely manner
- Excellent oral and written communication skills
- Excellent organizational skills
- Detail oriented
- You roll up your sleeves and get stuff done
- You're good at explaining complex, technology syntax in layman’s terms
- Client-success minded: You get along well with internal and external clients
- Organized: you’re diligent about keeping support tickets organized and updated
- You're great at communicating upwards, downwards and cross-functionally
- You adjust quickly to changing priorities and conditions
- You are proactive, always open to new ideas and you appreciate feedback from others
- You are a critical thinker and adapt quickly to change

This position is full-time and is scheduled primarily during business hours Monday through Friday with occasional evenings or early mornings to support deployment and post-deployment activities.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

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