Intermediate to Senior Claims Adjuster
1 month ago
Job Overview
The Intermediate/ Senior Claims Adjuster, Accident Benefits contributes to Wawanesa’s goal of delivering an exceptional and consistent member experience through the fair and equitable adjustment of high complexity and large loss accident benefit claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.
Job Responsibilities
Provide direction and support to our injured members through throughout the claims process, by providing an exceptional member experience delivered with empathy. Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner. Adjustment of Accident Benefit claims of high complexity and large loss. Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members. Establish timely and accurate loss and expense reserves throughout the life of the claim through evaluation of relevant information from various sources such as medical, legal, financial, and vocational. Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Coordinate and manage services with vendors and service providers such as accountants, lawyers, rehabilitation clinics and health practitioners. Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience. Manage claims in litigation, mediation, or arbitration. Provide instruction to assigned counsel. Demonstrate and maintain knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry. Liaise with claimants, doctors and rehabilitation specialists Doctors, Lawyers, Employers, Treatment Providers, Case managers, Clinical Resource Team, Return to Work Team, and Injured Members in accordance with Wawanesa's Proactive Case Management approach. Occasionally participate at private mediation, court proceedings and other dispute resolution as required. Contribute to employee development through training, technical guidance, and coaching.
Qualifications
Exceptional customer service skills demonstrating empathy and concern for member satisfaction. 5 years of insurance adjusting experience in Accident Benefits or equivalent. Previous experience in litigation, mediation and arbitration. Post-secondary degree is preferred. Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements. Excellent knowledge of medical and legal terminology. Excellent communication skills; listening, written, and spoken. Excellent investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry. Excellent time management and organizational skills with the ability to prioritize work in a fast paced, changing environment. Excellent negotiation, decision making and critical thinking skills. Strong teamwork skills with the ability to collaborate with others. Proficiency in English and French is an asset.#LI-HYBRID
Wawanesa is proud to be one of , a in Canada and a in Canada recognizing an exceptional place to work
Diversity, Equity & Inclusion
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process.
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