Bilingual Intermediate Property Claims

2 weeks ago

Dartmouth, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

We’re looking for a **Bilingual Property Claims Representative** to join our growing team

**About the role**:
We have an important and dynamic role at Intact Insurance, handling property damage claims and responding to catastrophic events. Our telephone adjusters are equipped with the knowledge and tools to investigate and settle claims over the phone. We strive to deliver a legendary customer experience on any given day and even when disaster strikes an entire community

We are looking for a customer driven individual with strong leadership abilities, who doesn’t shy away from solving complex problems. We are looking for a confident and empathetic individual that is a strong listener who can think on their feet to make decisions.

As a Bilingual Property Claims Representative, your purpose is to investigate and settle a high volume of claims with a wide variety of complexity. You will provide quality service and ensure prompt and equitable settlement of claims over the phone collaborating with key stakeholders.

**This position can be based in any of the following Atlantic offices: Dartmouth NS, Moncton NB or St. John’s NL.**

**What you’ll do here**:

- Investigate and answer queries relating to claims by phone and written correspondence
- Develop an action plan for conducting investigations by determining necessary contacts, interviews, appraisals, and/or information required to clarify and justify the claim
- Negotiate and ensure prompt and equitable settlements are in line with corporate policies and standards
- Document the claim file by collecting appropriate reports and statements from key stakeholders (including appraisers, third party adjusters, claimants, Police, and any other pertinent experts to determine coverage)
- Analyze the information, interpret insurance policy wordings, determine coverage and assesses damage
- Provide legendary service to external or internal customers
- Be available to travel in times of catastrophe situations

**What you bring to the table**:

- ** Bilingualism (English and French) is required**:

- 1-5+ years of claims customer service experience
- Chartered Insurance Professional designation, preferred
- Ability to learn quickly, listen attentively and think on your feet
- Make decisions while never compromising on our values and providing legendary customer service
- Strong negotiating skills through verbal and written communication skills.
- Have the curiosity to investigate and ask the question why
- Strong problem-solving skills and creativity to think outside of the box while staying on purpose
- Strong leadership skills and the desire to coach and mentor your colleagues
- Self-confident in taking feedback well and motivated in constantly improving

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**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, fair

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