Claims Representative

7 months ago

Dartmouth, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for **Junior, Intermediate or Senior Claims Representatives, Casualty** to join our growing team

As a Claims Representative for our Casualty team, you will be responsible for investigating and settling minor, moderately complex or complex liability claims to ensure a prompt and fair settlement. You will provide quality service and ensure prompt and equitable settlement of claims in line with Corporate policies and standards. Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

NOTE: The level of role offered will be determined based on skills, experience and education.

**This position can be based in any of the following Atlantic offices: Dartmouth NS, Dieppe NB or St. John’s NL.**

**What you'll do here**:

- Investigate insurance claims and work towards a prompt and fair settlement; develop action plans for conducting investigations including arranging for independent medical examinations, securing prior medical and/or employment history, determine contacts, interviews and/or other information to clarify and justify the claim.
- Document and analyze the information gathered on a file, interpret insurance policy wordings, determine coverage, and assess damage and/or liability.
- Collaborate with our legal team to attend court proceedings, mediations, and settlement meetings when necessary.
- Collaborate with your peers and other teams to resolve files thoroughly and quickly.
- Be a go-to source for queries relating to investigations and the claims process.
- Build relationships with vendors and communicate with claims departments and liaise with adjusters, experts, management, and other claims representatives on technical and administrative issues.

**What you bring to the table**:

- 2-5+ years of experience handling liability claims.
- University degree or any combination of training and experience deemed relevant for the role
- Pursuing or completion of your Chartered Insurance Professional (CIP) designation.
- Can communicate and negotiate effectively.
- Excellent customer service skills.
- Strong analytical and decision-making skills.
- Excellent time management skills.
- Knowledge of legislation governing insurance from all Atlantic provinces.

This role is eligible for employee referral bonus. #myReferrals1000

LI-Hybrid

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**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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