Bilingual Client Relationship Manager
6 months ago
Responsibilities:
Deliver bilingual customer service via telephone and email, addressing client needs such as contract inquiries, billing issues, service modifications, and complaint resolutions. Build and maintain strong relationships with clients and manufacturers through regular and effective communication. Collaborate with internal departments such as Field Operations, Dispatch, IT, and others to ensure seamless service delivery. Analyze and report on customer data, including revenue trends, account activity, and client feedback to support strategic decisions. Initiate and implement process improvements to enhance interdepartmental coordination and client satisfaction. Perform additional duties as needed to support team and client needs.Qualifications:
Proficiency in French and English is essential. A bachelor's degree in business or related field, or equivalent experience demonstrating strong analytical and procedural skills. At least two years of experience in account management or customer service, preferably in a leadership role. Familiarity with the retail, pharmaceutical, or environmental industries is an asset. Strong proficiency with Microsoft Office suite and general database applicationsExcellent communication skills, with the ability to clearly articulate ideas and receive feedback constructively. Proven ability to manage client relationships effectively, with a strong orientation towards proactive problem-solving and customer satisfaction
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