Client Relationship Specialist

6 days ago


Vaughan, Ontario, Canada Velox Imaging Full time

We are seeking a highly skilled Client Relationship Specialist to join our team at Velox Imaging. As an Account Manager and Client Relations professional, you will play a critical role in building and maintaining long-term partnerships with our clients.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to effectively manage client relationships and provide exceptional customer service.

In this dynamic role, you will be responsible for acting as the main point of contact for all client concerns and needs, preserving and enhancing the company's reputation/image in the marketplace, and maintaining accurate client records.

You will also be responsible for communicating product value propositions and unique advantages within and outside the organization, gathering feedback and ideas for ongoing product improvement, and participating in product development backlog prioritization.

Furthermore, you will perform follow-up calls and clinic visits to collect feedback and ensure user satisfaction, help other departments maintain a consistent level of service and quality, and be an integral part of the Support team, handling difficult and ambiguous questions.

The successful candidate will have a strong background in sales, customer service, and relationship management, with experience working in a fast-paced environment.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits including dental care and extended health care. The schedule is Monday to Friday, and work from home is not required.



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