Bilingual Order Entry Representatives

2 weeks ago

Vaughan, Canada Bilingual Source Full time

Job Title: Bilingual Order Entry Representative (French and English Required)


Location: Vaughan


Employment Type: Full-Time


Hybrid: 3 in office (Tuesday;Thursday and 3rd day is rotated every 2 weeks) and 2 at home


SALARY: 50-60 k + 2% (Incentive Plan)


FEATURES: North of the city with low call volume and only business to business calls/emails. This is a stable and secure employer that are supportive and this department has an amazing manager


JOB HOURS: 8:30am -5:00 pm (Mon-Fri)


VACATION & BENEFITS: benefits from day 1, 3 weeks vacay (they would prefer to give 2), + 2 floater days, RRSP matching program


Are you looking for a stable, long-term career in a supportive, well-established organization? Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. This is an excellent opportunity for individuals who value consistency, reliability, and a fulfilling career in a team-oriented environment.


Why You Should Apply:

  • Stability & Consistency: This role offers a steady, long-term opportunity with room for personal growth within a well-established company.
  • Work-Life Balance: Enjoy a stable work schedule, with a focus on maintaining a healthy balance between work and personal life.
  • Comprehensive Benefits: Benefit from a full range of health, wellness, and financial benefits to support you and your family.
  • Supportive Environment: Work in a positive and collaborative team atmosphere, where your contributions are valued.


Key Responsibilities:

  • Serve as the first point of contact for all customer inquiries, ensuring a positive and efficient customer experience.
  • Manage and process sales orders received through various channels (email, fax, phone, EDI).
  • Investigate and resolve issues related to shipment status, returns, credits, and debts.
  • Process Returns Merchandise Authorization (RMA) requests and ensure timely credits are issued.
  • Work closely with the sales team to meet and exceed customer service expectations.
  • Identify opportunities to improve processes and contribute to project teams focused on driving customer satisfaction and efficiency.
  • Collaborate with the Accounts Receivable team to resolve order discrepancies promptly.
  • Maintain customer pricing, special instructions, and ensure accurate order processing for consignment orders.


Required Qualifications:

  • Fluency in French and English (both written and spoken) is required.
  • Exceptional customer service skills with a strong focus on resolving customer issues efficiently.
  • Excellent organizational and communication skills, both written and verbal.
  • Proven ability to multi-task and work in a fast-paced, customer-driven environment.
  • Strong analytical abilities to research, summarize, and communicate complex information.
  • Attention to detail with a focus on data entry accuracy.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
  • A post-secondary education degree is required, with at least 1 year of experience in a customer-facing or order management role.
  • SAP experience is a strong asset.
  • Experience in the medical device industry is preferred but not required.


What We’re Looking For:

This is the ideal role for candidates who thrive in a reliable, stable environment and want to contribute to a positive and supportive team culture. Our client is seeking individuals who are committed to delivering exceptional customer service while embracing long-term growth opportunities.


If you’re looking for a career that offers stability, consistency, and a supportive environment, we encourage you to apply today.


To Apply: Submit your resume, highlighting your bilingual language proficiency and relevant experience.

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