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Customer Experience Manager

1 month ago

Vaughan, Ontario, Canada Bilingual Source Full time

About Bilingual Source

We are a leader in our industry, dedicated to delivering exceptional customer care and providing opportunities for growth and development.

Salary Range: $60,000 - $80,000 per year

Job Description

We are seeking a skilled Bilingual Customer Service Supervisor to oversee the daily operations of our customer service call center. As a key member of our team, you will be responsible for hiring, training, coaching, and performance management of customer service associates.

About the Role

  • Oversee the daily operations of a customer service call center, including hiring, training, and performance management of customer service associates.
  • Develop innovative customer service programs to ensure world-class service.
  • Analyze service statistics and implement best practices to ensure the team meets or exceeds key performance indicators.

Requirements

To succeed in this role, you will need:

  • A minimum of 1-2 years in a supervisory role within a customer service call center or order management environment.
  • Exceptional communication and problem-solving skills.
  • Advanced proficiency in Microsoft Office.
  • Bilingual French/English proficiency (this is highly valued in supporting diverse customer needs).

Benefits

We offer a comprehensive benefits package to support your well-being and work-life balance, including:

  • Robust health and wellness programs.
  • Opportunities for career progression and skill-building.

Growth Opportunities

At Bilingual Source, we believe in investing in our employees and providing opportunities for growth and development. As a Bilingual Customer Service Supervisor, you will have access to training programs, skill-building workshops, and certifications to support your career progression.