Coordinator of Owner and Guest Experience

1 month ago

Whistler, Canada Vail Resorts Full time

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Owner Services team. As part of the Front Office department, the Coordinator of Owner and Guest Experience for First Tracks Lodge provides the highest level of Owner and guest experience to all.

This position concentrates on the daily servicing for property owners at First Tracks Lodge as well as Legends & Evolution. The key areas of focus are communication, inventory management and customer service.

Job Specifications:

Outlet: First Tracks Lodge Expected Pay Range: $22.00 - $24.00 / hour Shift & Schedule Availability: Full Time Skill Level: Advanced

Job Responsibilities:

Embrace Lodging Ovation’s Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Owners and Guests. Respond to inquiries and requests from Owners and Guests in an efficient, professional and accurate manner. Establish effective and efficient procedures for managing positive relationships with Owners. Manage Owner reservations efficiently to maximize hotel revenue. Maintain regular communication with Owner Services, General Manager, Front Office Manager, and other Lodging Ovations Departments. Work as Manager on Duty, minimum of one full day per week, and as needed. Manage day to day operation of First Tracks lodge; working with the Engineering and Housekeeping managers to uphold the property to the highest standards. Understand, interpret and explain various property management agreements, Strata Property Act etc. Liaise with Strata Council and Strata Committee’s. Organize and attend strata council and annual general meetings; Prepare agendas for strata meetings, take minutes at council meetings, coordinate and keep records of First Tracks council and annual meeting documentation. Coordinate and assist with strata duties and initiatives; Ensuring Owner revenue and property management statements and responsibilities are understood and corresponding with Owners. Coordinate special projects as required. Other duties as assigned

Job Requirements:

Strong communication skills, both written and verbal. Fluent in English, both written and verbal. Customer service experience; distinguishing between Owner and guest needs. Computer proficiency; Microsoft Office - Outlook, Excel & Word. Experience in hotel management, hotel front desk, Strata/HOA an asset. Detail oriented and well organized. Whilst being part of a team this role requires a strong, independent individual to manage their work autonomously. Ability to work and lead staff in a fast paced, deadline oriented environment. Minimum 1 year commitment, preferably long term to grow into the position.

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