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Customer Service Agent

3 months ago

Toronto, Canada Eminence Talent Group Full time

Company Description:

Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.

Role Description:

We are seeking a seasoned Crypto Customer Service Agent with a sales edge to join our Calgary-based team. This full-time hybrid role focuses on providing exceptional customer service and support while leveraging opportunities to sell the company’s services, including webinars, conferences, and courses. Candidates should have a robust background in service/support roles, exceptional communication skills, and a keen understanding of the crypto or financial sectors.

EXPERIENCE IN A CRYPTOCURRENCY COMPANY NECESSARY.

Key Responsibilities:

  • Deliver outstanding customer support via phone, email, and live chat, addressing inquiries, troubleshooting issues, and resolving complaints to ensure customer satisfaction.
  • Utilize Intercom, CloudTalk, SumSub, and other software tools proficiently to manage customer interactions effectively.
  • Proactively sell company services, including educational webinars, conferences, and courses, contributing to the company's sales targets.
  • Stay abreast of the latest trends and developments in the cryptocurrency industry to provide informed support and advice to customers.
  • Work flexibly in a hybrid model, adapting to both remote and in-office environments as required.