Customer Service Agent

6 months ago

Toronto, Canada British Airways Full time

**Customer Service Agent**

Looking for a people-focused role that offers something different? A chance to make the most of your friendly, helpful personality? More variety and a faster pace to your day? Then you’ll love being a Customer Service Agent with British Airways.
Our airports are buzzing places where you’ll always be on hand for our customers, as a trusted ambassador for our brand. The focus is listening to concerns, fixing problems, and making journeys smoother.
Our customers always appreciate an easy airport experience. So, your contribution really will matter. Whatever the situation, you’ll go the extra mile to answer queries and sort out hitches, while adding little personal touches along the way. It’s about making people feel special by showing you care and always treating them as individuals.

**What you’ll do as a Customer Service Agent**

If you’re calm under pressure, and naturally helpful, this will be a great career opportunity.
You’ll be welcoming customers then guiding them through the customer journey on the ground: check-in, departure, boarding and disembarkation. Key duties include:

- Providing full-service check-in helping customer with self-service systems and luggage drop (this often involves helping customers with using technology and their e-tickets).
- Resolving any queries and problems efficiently - such as issues with luggage or ticket details
- Overseeing security processes (visas, passports, ESTA etc.), and helping ensure the safety and security of customers
- Supervising embarking and disembarking
- Selling British Airways products
- Providing advice and guidance on British Airways services and airport facilities

**What you need to join us**

It takes special qualities to be a British Airways ambassador. Experience in a customer service role is an advantage, but we are most interested in your skills, motivations and personal characteristics.
- You will bring a strong customer focus, a friendly, helpful personality and a positive, team-orientated attitude.
- Resilient in the face of difficulty, you will have the self-confidence to work to tight timescales, adapt to changing circumstances and customize your interactions to each individual.
- You will be tech-savvy and able to advise others on using new technologies.
- You’ll be happy to take the initiative to get things right for our customers and anticipate potential challenges.
- You need a good standard of numeracy, effective verbal and written communication and strong IT skills.

Working at British Airways is about supporting each other to always be our best. We listen and do the right thing, create moments that show we care, and share our knowhow to make a difference.

There are four commitments that our whole team share:

- Be safe and secure, always
- Be passionate about service
- Be confident
- Be trusted advocates of British Airways

**Reward package details**:
Our people are proud to work for us. They give their all for our customers and each other. So it’s important to us that everyone feels valued for playing their part. That’s why our rewards go far beyond salaries. You can look forward to a Total Reward Package featuring attractive medical (including vision) and dental plans for you and your dependents, life insurance and retirement plan. And yes, there are travel benefits too.

We offer world-class training and development opportunities, plus a competitive salary. You'll also receive a generous annual leave allowance and impressive benefits package.

Hourly wage: 18.00, plus a diff. rate of.45 which brings the total wage to $18.45
Annual Leave: 10 days per year prorated from start date
Hours of work: 20 hours per week
Shifts: Our most common shifts are afternoons and evenings, including weekends and holidays; shift bid is in seniority order

**Requirements**:
Must be 18 years of age or older and have unrestricted right to live and work in Canada without Sponsorship.
Must pass a ten-year background check in order to obtain and retain an airport authority ID.
Must be willing and able to work shifts, mainly covering afternoons and evenings. These operate over a 7-day pattern, so you could have shifts that fall on weekends and holidays.

**Right to Work**

Must have unrestricted right to live and work in Canada without sponsorship.

**Equal Opportunity**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please confirm on your response to this job posting that you meet the following requirements:

- You have unrestricted right to live and work in Canada without sponsorship. We will check this at your assessment.
- You are available to work 20 hours a week, on shifts covering mainly afternoon and evening shifts, that will include weekends and holidays.

**Job Types**: Part-time, Permane

  • Customer Service Representative

    6 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • Seeking Motivated Mortgage Agents! Established 45

    6 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Seeking Motivated Mortgage Agents! Established 45

    6 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Insurance Sales Agent

    7 months ago

    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Position Overview**: Full Time, Permanent A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Insurance Agent Team Member (Sales experience preferred). We seek an energetic professional interested in helping our business grow through...

  • Toronto - Travel Agent Support (Tico Certified)

    6 months ago

    Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...

  • Financial Services Specialist

    6 months ago

    Toronto, Canada Mike Chronopoulos - Desjardins Insurance Agent Full time

    **Financial Services Specialist**: Location: Toronto, ON Type: Full Time **Position Overview**: We are celebrating our 19th year in business and are seeking a qualified professional to join their winning team for the role of a Financial Services Specialist. We seek an energetic professional interested in helping our business grow through needs-based...

  • Customer Service Representative

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Service Agent

    6 months ago

    Toronto, Canada Newrich Network Full time

    This is an entry-level role that would be well suited to a graduate or someone with a few years of experience, with a passion for helping people to learn and work in a digital environment. It also involves strategic thinking and consultancy, which you'll learn as part of the role. As a Customer Service Agent, you will report to our Customer Success Manager...

  • Customer Service Agent

    6 months ago

    Toronto, Canada VGW Full time

    VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world! Due to major growth we are expanding our Customer Service team in Toronto and currently looking for a Customer Service Agent to join the team. **Key responsabilities...

  • Customer Relations Agent, Customer Service

    1 month ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Customer Relations Agent, Customer Service! **Reporting To**: Supervisor,...

  • Lead Agent, Customer Services

    6 months ago

    Toronto, Canada American Airlines Full time

    Location: Lester B. Pearson Intl Apt (YYZ-TRML) Additional Locations: None Requisition ID: 66394 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...

  • Customer Service Agent

    3 months ago

    Toronto, Canada VGW Full time

    VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. Our Customer Service team in Toronto is currently looking for a Customer Service Agent to join the team. **Key responsibilities will include**: - Ensure excellent service standards. - Respond professionally and efficiently to...

  • Customer Service Agent

    2 months ago

    Toronto, Canada Dye & Durham Full time

    DescriptionWe are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products. You will work in a fast-paced environment, handling queries via email, phone...

  • Multilingual Sales Representative

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Technical Specialist

    2 months ago

    Toronto, Ontario, Canada IFDS Full time

    Are you a customer service professional looking for a new challenge? We have an exciting opportunity for a Bilingual Customer Service Agent to join our team at IFDS in Timmins, Ontario. As a Bilingual Customer Service Agent, you will be the primary point of contact for our clients, providing exceptional customer service and support. You will be responsible...

  • Full-time Customer Service/call Center Agent

    6 months ago

    Toronto, Canada AllianceOne Full time

    **Now Hiring - Customer Service - Call Centre Agent - Auto Finance** We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers,...

  • Telemarketer - Insurance

    7 months ago

    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Telemarketer - Desjardins Agent Team Member**: Location: North York, ON Type: Part-Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Telemarketer - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through...

  • Customer Relations Resolutions Agent

    6 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a Customer Relations Resolution Agent to join us in making vacation dreams come true, As the Customer Relations Resolutions Agent you will be responsible for researching and responding to customer complaints by providing a satisfying resolution response to the customer while...

  • Part Time Airport Customer Service Agent

    6 months ago

    Toronto, Canada The Landline Company Full time

    **Full Time/ Part Time Customer Service Agent** **The Landline Company** Toronto, ON - **Shift Time (Full Availability Monday-Sunday)**_ **Our Values**: Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity. **The Role**: We’re seeking Part Time &...

  • Customer Relations Agent

    3 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...