Field Support Trainer/Coordinator

Found in: Talent CA C2 - 1 week ago


Ottawa, Canada WSAudiology Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing lives

We’re seeking a full-time, permanent Field Support Coordinator/Trainer to support our growing team This role will support a territory consisting of Eastern Ontario (Quinte, Kingston, Ottawa and surrounding areas) and Atlantic Canada. The ideal candidate will be based in Ottawa and will work in a hybrid environment. Travel will be required within the assigned regions, additionally, some infrequent company-related travel to our Burlington head office and events will be expected.

What it’s all about:

Reporting to the Divisional Sales Director, the Field Support Coordinator/Trainer will support the day-to-day sales and operations of our hearing centres through superb training and communication with our front-line coordination teams. This is a multi-faceted role which will interact with our Training, Operational, and Sales teams. The ideal candidate will have an organized, meticulous approach and provide dedicated training to our new and existing team members.

What you'll be responsible for:

Facilitate a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing post-training follow up for new employees and address any training-related concerns.Deliver and motivate trainees through effective training methodologies (on-the-job, simulation, knowledge-based, and experiential) via virtual, ILT, e-learning, and blended.Assist in the development and implementation of training programs and content.Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance. Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and post-training care.
Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files. Act as a subject matter expert (SME) on HearCANADA's policies, procedures, and systems. Participate in required travel the assigned territory (including some out of province travel to Atlantic Canada via plane) which can involve some overnight travel

What we are looking for:

Secondary school education (or equivalent) combined with relevant experience; post-secondary education would be considered a bonus1+ year of experience in a multi-site or territory training position, ideally within a high-volume administrative/clinic environment or within a retail setting
3+ years of experience in a client-facing role Clinic, medical, and/or healthcare experience would be a definite asset, though not a requirement Direct experience with KPIs (key performance indicators) related to sales targets and client service Technical acumen and comfortability in learning and adopting new software; MS Office Suite is required, experience with EMR/EHR platforms and/or LMS platforms would be a definite asset Proven ability to build strong relationships with internal/external customers and other stakeholdersExceptional people skills and ability to train and influenceExcellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)Access to a vehicle and a valid drivers license is required; willingness to travel within the assigned territory is required which can include some air travel to Atlantic Canada and some overnight commitments for multi-day trips

What’s in it for you?

Attractive compensation package with profit-sharing opportunities Benefits starting on your first day RRSP program + employer matching Educational Assistance and Health & Wellness programs Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities 

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.


  • Trainer

    1 day ago


    Ottawa, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 167917 Business Function: Human Resources Primary City: Ottawa Other Location(s): Province: Ontario Employment Type: Full-Time Employment Status: Term Language Requirement: Bilingual Imperative (BBBB) Employee Class and Level: OP 01 Working Hours: 40 hours Number of Vacancies: 2 **Salary**: $32.39 Job Closing Date...

  • Health & Safety Trainer

    Found in: Talent CA C2 - 1 week ago


    Ottawa, Canada Tomlinson Group of Companies Full time

    This position will report directly to the Manager of Health & Safety. The successful candidate will have a passion for health, safety, wellbeing, and share their knowledge with enthusiasm to an audience spanning from front line workers to senior executives. Duties and Responsibilities Prepare for, organize and conduct hands-on, participatory health...


  • Ottawa, Canada Pinecrest-Queensway Community Health Centre Full time

    Job title: Employment Trainer - Bilingual preferred Status: Regular Full-time **Salary**: $28.039-$32.987/hr Hours: 35 hours/week Application deadline: Until Filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in...


  • Ottawa, Canada Ottawa West Community Support Full time

    **Job Summary**: The Aging in Place (AIP) Program works to provide enhanced access to a broad range of community services for frail/at risk seniors living in Ottawa Community Housing. The Community Support Outreach Coordinator will share the vision of Ottawa West Community Support and support its mission. As a staff member of OWCS, the Community Support...


  • Ottawa, Canada Where I Thrive Full time

    We're hiring part time _**Personal Trainers**_ to guide members of the Where I Thrive Community through their health and fitness journeys. Bring your passion for helping people live healthier and happier lives by joining our team! **Why Join the Team?** - State-of-the-art fitness equipment and studio - Welcoming team of fitness trainers and enthusiasts -...

  • Personal Trainer Flex Fitness Studio

    Found in: Talent CA C2 - 2 weeks ago


    Ottawa, Canada Brookstreet Hotel Full time

    This is an exciting opportunity for a committed and results driven Personal Training Specialist to promote healthy living and fitness at our Flex Studio. The Flex Personal Trainer will be responsible for creating and delivering personal fitness training programs for our members and guests of the Brookstreet Hotel. Job Profile: Opportunities to...

  • Employment Trainer

    3 days ago


    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    (Internal to Employment Services only) **Position Title**: Employment Trainer **Department**: Employment Services **Program**: Employment Services **Status**: Regular Full-time **Salary**: $28.319 - $33.317 **Application Deadline**: December 11th, 2023 Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based,...

  • Field Coordinator

    Found in: beBee jobs CA - 2 weeks ago


    Ottawa, Ontario, Canada Kiewit Full time

    Requisition ID: Job Level: Mid Level Home District/Group: MEC Transportation District Department: Field Operations Market: Transportation Employment Type: Full Time Position OverviewAs a Field Coordinator, you will have the opportunity to be a job-site leader in health and safety, ensuring quality of reporting and workmanship, and that all engineering work...

  • Field Coordinator

    Found in: beBee S CA - 2 weeks ago


    Ottawa, Canada Kiewit Full time

     Requisition ID: 172013  Job Level: Mid Level  Home District/Group: MEC Transportation District  Department: Field Operations  Market: Transportation  Employment Type: Full Time  Position Overview As a Field Coordinator, you will have the opportunity to be a job-site leader in health and safety, ensuring quality of reporting and...


  • Ottawa, Canada Ottawa Community Immigrant Services Full time

    **INTERNAL/EXTERNAL OCISO JOB POSTING** **Position**:Workplace Language Training Facilitator (RAISE) **Term**:Part-time - 28 hours per week (April 2023 - Indefinite) **Reports to**:Manager, Community Economic Development **About OCISO** OCISO supports immigrants through the journey of making Canada their home by providing creative and responsive...


  • Ottawa, Canada Maintair Aviation Full time

    Number of positions: 1 full time DUTIES AND RESPONSIBILITIES: - Provide support, leadership and direction to a variety of internal and external bodies including: supervisors, staff, and other internal and external groups. - Report to Owner/Operator’s on an as needed (daily) basis. - Report to client carriers on an as needed (daily) basis. - Ensure...


  • Ottawa, Canada Family Services Ottawa Full time

    1 Temporary Position - ending March 31, 2024 Anticipated hours of work: 35 hours/week, evening and weekend may be required About Us Family Services Ottawa is an accredited non-profit registered charity serving the Ottawa community for more than 100 years. At Family Services Ottawa, we provide services and programs that help make lasting improvements in...


  • Ottawa, Canada SNC-Lavalin Full time

    **Why join us?** - TransitNEXT_ is a wholly owned subsidiary of SNC-Lavalin. As the sole proponent in the _TransitNEXT_ team, SNC-Lavalin is awarded the design, build, _finance_ and maintenance of the new extension, and will also assume responsibility for the long-term maintenance of the existing Trillium Line._ - Join _TransitNEXT_ and become part of The...


  • Ottawa, Canada Thomas Cavanagh Construction Limited Full time

    **Field Health & Safety Coordinator** **Location**:9094 Cavanagh Road (Ashton, Ontario) Founded in 1953, Thomas Cavanagh Construction has continued to set the standard for quality construction and materials in Eastern Ontario. With our strategically located pits and quarries, our unmatched fleet of trucks and heavy equipment, our state-of-the-art...

  • Field Coordinator

    2 days ago


    Ottawa, Canada EllisDon Construction Services Inc Full time

    EllisDon is committed to being the safest general contractor. As part of our vaccine directive, we require employees to be fully vaccinated, or in the process of receiving the vaccine against COVID-19. Should you have any additional questions related to our vaccine directive as you move forward in the hiring process, please discuss this with our People &...


  • Ottawa, Canada NAV Canada Full time

    Job Posting Title CNS Planning and Support Coordinator Job Category Professionals, Project Management Language Requirements Bilingual / Bilingue Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2023-11-28 Job Grade P3 Pay Range Commensurate with Experience / Selon l’expérience Job Summary Reporting to the AVP, CNS Solutions,...


  • Ottawa, Canada B-Protek Full time

    **Job Title**: Technical Trainer/Support (Epoxy and concrete repair) **JOB SUMMARY** Under the supervision of the Genaral Manager, the Trainer/Technical Support ensures the training and development of franchisee members in Canada **MAIN RESPONSIBILITIES** **Training** - Increase the level of expertise of franchisees throughout the year, as requested by...


  • Ottawa, Canada Canadian Paediatric Society Full time

    **RESPONSIBILITIES** - Act as the key resource for the neonatal life support programs - Neonatal Resuscitation Program (NRP) and the Acute Care of the at-Risk Newborn (ACoRN) program. - Coordinate the development of Canadian neonatal life support recommendations and education materials. - Coordinate the activities and membership of the NRP and ACoRN Steering...


  • Ottawa, Canada SNC-Lavalin Full time

    **Why join us?*** - TransitNEXT is a wholly owned subsidiary of SNC-Lavalin. As the sole proponent in the TransitNEXT team, SNC-Lavalin is awarded the design, build, finance and maintenance of the new extension, and will also assume responsibility for the long-term maintenance of the existing Trillium Line._ - Join TransitNEXT and become part of The Trillium...


  • Ottawa, Canada Hewlett Packard Enterprise Full time

    Field Technical Support Representative Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Sounds like you? Then we have the right opportunity — we are looking for a Field Technical Support Rep to join us! **_ How You'll Make...