Instructor Epoxy Applicator and Contrete Repair
3 weeks ago
**Job Title**: Technical Trainer/Support (Epoxy and concrete repair)
**JOB SUMMARY**
Under the supervision of the Genaral Manager, the Trainer/Technical Support ensures the training and development of franchisee members in Canada
**MAIN RESPONSIBILITIES**
**Training**
- Increase the level of expertise of franchisees throughout the year, as requested by the franchisee and/or the franchisor.
- Participate in the writing and updating of technical training documentation.
- Optimize procedures applicable to site work (best practices) and share with franchisees.
**Technical Support**
- Provides first and second level support to franchisees, advising them based on difficulties experienced and communicating with the manufacturers when the problem is not resolved; according to applicable franchisor policies;
- Participates in the research and development process of new products/services for the franchisor. Make recommendations.
- Participate in the realization of "special projects" mandate.
- Accompaniment on site
- Support the franchisee in his major projects as an applicator, if necessary.
- Work on site with franchisees on various residential mandates
**Experience**:
- Minimum 3 years of relevant experience on site as a cement worker or applicator or related field.
- Trainer in the field of construction or renovation
**Required skills and qualities**:
- Fluent in English languages, both oral and written.
- Fluent in French, both oral and written (an asset).
- Ability to vulgarize complex concepts.
- Excellent customer service skills, impeccable work ethic.
- Care about the corporate image and the values conveyed by the group.
- Teamwork.
- Excellent problem solving skills and the ability to quickly identify and resolve issues on a "win-win" basis.
- Show initiative and creativity.
- Valid driver's license.
**Working Conditions**:
- Position 4 days a week.
- Work on the road, on site, in the office and at home.
- Availability outside normal working hours (occasionally).
- Available to travel across Canada (occasionally).
**Benefits**:
- Flexible schedule
- Regular social activities with colleagues.
- Competitive remuneration.
- Stimulating work environment.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Flexible schedule
- Paid time off
Permis/certificat:
- Permis de conduire valide (Obligatoire)
Work Location: On the road
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