Call Center Coordinator

3 weeks ago


Edmonton, Canada Midas - Edmonton 5392 Full time
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Employee discounts
  • Flexible schedule
  • Health insurance


Call Centre Coordinator responsibilities include:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call centre “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions 
  • Managing customer interactions on social media platforms

Job brief

We are looking for a Call Centre Representative that is full of energy and enthusiastic. The successful candidate will be a quick learner with a passion for helping customers with their appointment needs.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Managing customer interactions on social media platforms 
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.



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