Call Center Representative

3 weeks ago


Edmonton, Canada MC Dispatch Full time

Duties:

- Answering incoming calls and assisting customers with their inquiries or concerns
- Providing information about products or services
- Resolving customer complaints or issues in a timely and professional manner
- Updating customer accounts and maintaining accurate records
- Following call center scripts and protocols to ensure consistent and high-quality customer service
- Escalating complex or unresolved issues to the appropriate department or supervisor
- Meeting individual and team performance targets

Pull items from our warehouse.

Utilize a pallet jack to organize product.

Lift upto 25lbs consecutively from time to time

Inventory count.

**Skills**:

- Excellent verbal communication skills
- Active listening and problem-solving abilities
- Strong customer service orientation
- Ability to remain calm and professional in stressful situations
- Attention to detail and accuracy in data entry and documentation
- Ability to work effectively in a team environment

Note: Previous call center experience is preferred but not required. Training will be provided.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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