Call Center Coordinator
6 months ago
**MC College is looking for a fun and energetic person to join our Edmonton location.**
The Call Centre Coordinator is responsible for the management of all inbound calls for public inquiries about salon and spa client services. They ensure that calls are answered in a timely manner, appropriate consultations to book appointments effectively to achieving salon and spa service sales targets.
**Job Duties**
- Answer incoming calls and book salon and spa appointments for all six campuses.
- Effectively book appointments using service time guidelines
- Answer all calls within three rings.
- Confirm appointments using Meevo texting function or phone calls to clients
- Input all necessary client information in Meevo
- Follow the standards of the Prosper U Five Star Guest Guide
- Utilize consultation questions to upsell services and cross promote departments
**Qualifications**
- Hairstyling or Esthetics experience would be an asset.
- Experience in a Salon or Spa reception environment an asset.
- High computer literacy with Point of Sales software.
- Experience in all aspects of customer service.
- Ability to organizing, prioritizing, and schedule accordingly.
- Ability to multi-task and manage multiple calls at one time.
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions.
- Able to respond quickly in a dynamic and changing environment.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: From $40,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 2 years (preferred)
- customer service: 2 years (required)
Work Location: In person
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