Multi Clinic Call Coordinator

4 days ago

Edmonton, Alberta, Canada Medicentres Full time
Position Title: Multi Clinic Call Coordinator Job Type: Full-Time, Permanent Reports to: Clinic Manager Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Canada. As a Multi Clinic Call Coordinator, you will play a vital role in delivering exceptional customer service to our patients, while supporting physicians and medical staff. Job Purpose: Reporting to the Clinic Manager, the successful candidate will be responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff. Key Responsibilities: • Answering inbound calls from patients and addressing their inquiries with professionalism and empathy • Scheduling and notifying patients of appointments • Providing information about clinic services, including hours of operation and available physicians • Assisting patients with navigating online booking systems and other digital services • Handling patient registration over the phone and ensuring accurate data entry into the EMR system • Managing and resolving patient concerns or complaints in a timely manner • Ensuring compliance with privacy and confidentiality standards, particularly concerning patient health information • Performing administrative tasks such as scanning and filing documents electronically • Supporting clinic operations by coordinating with other departments and assisting with various tasks as needed Requirements: • High school diploma or equivalent • Previous experience in a call center or customer service environment, particularly in healthcare • Excellent verbal and written communication skills • Proficiency in medical terminology is an asset • Ability to handle confidential information in compliance with the Health Information Act Internal and External Communications: • Physicians • Clinic Support Office departments (IT, Accounting, Human Resources) • Patients We appreciate your interest in working with us. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening.

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