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Support Analyst

4 months ago

Owen Sound, Canada brightshores Full time

Qualifications / Skills / Abilities:

Required

3 Year degree or diploma in Computer Science or equivalent experience Minimum 1yr Help Desk experience in an IT service environment Customer service focus Ability to troubleshoot and probe to conduct accurate analysis of issues Knowledge of computer operations, system and network monitoring, hardware and software Operational experience, including ongoing monitoring and corrective and preventative follow-ups Knowledge of health industry standards for Electronic Information security Ability to follow procedures and document problems Ability to work independently with little supervision Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands Availability for shift work Demonstrated ability to attend work on a regular basis Recent satisfactory performance and attendance records Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

Preferred

Experience and current appropriate certification in Microsoft, AIX or Oracle and Cerner