Program Navigator
6 months ago
Job Summary
As a member of the PhoenixCentre Mental Health and Substance Use Team, the Program Navigator, at PhoenixSociety participates in the recovery and capacity building of residents tomaximize their social and economic potential and support their goals forsuccessful independent living in the community.
OrganizationalStatus
The Phoenix Society is amulti-service agency located in the Lower Mainland of British Columbiadedicated to providing accessible services and opportunities to people who facebarriers related to addiction, mental health, housing, education, criminaljustice involvement and/or employment.
Work Performed
Client Services
Advocate for residents of the PhoenixIntensive Residential Treatment Program (IRT) Discharge planning services for thoseresidents who have participated in IRT programming. ie: housing search in homecommunity, resource and referrals. Ensure transportation for IRT clientsarriving to and leaving from the Phoenix Center at intake and discharge Assist in acquiring personaldocumentation Ensure ongoing assessment of clientprogress regarding levels of support needed Support individuals through crisisincluding tenancy breakdown Provide support for clients to developlife skills and support community engagement Offer assistance for rental applicationsas well as other required documentation such as applying for personalidentification, healthcare requests, training, jobs, etc. Educate and provide consultation toclients, families and healthcare professionals Make effective referrals, reflectingin-depth knowledge of community resources and strong collaborative skills inworking with other community partners Develop, coordinate and deliverpsycho-educational and support groups Ensure that client files are maintainedand current within established guidelines Report to and discuss case concerns withsupervisory positions and the integrated services team Maintain accurate statistics throughoutpractice and provide monthly reports Create and maintain a therapeuticenvironment following therapeutic community principles which encourageawareness of inter-dependence of community members, and the value ofresponsible concern for self and others Act as a positive role model for staffand clients Act as a back-up to outreach or supportstaff as neededOperations
Identify areas for improvement andincreased efficiency in building and program operations, technology, servicesoffered, reporting and reports to supervisory positions Follow and implement universalprecautions and infection control Ensure that program regulations, policiesand procedures are followed Maintain up-to-date knowledge of internalsafety policies and procedures, as well as other emergency procedures Organize and handle client information inaccordance with all privacy legislation Organize and assemble monthlyadministrative reports Maintain agency standards of work qualityCommunity Relations
Develop positive collaborativerelationships with appropriate community partners and external stakeholders Represent the Agency in the communitythrough effective and professional interaction with all stakeholders (e.g., BCHousing, Fraser Health, BC Corrections Branch, etc.), human service and healthservice agencies, government, media, neighbours and the general public Maintain a thorough knowledge of social,economic, recreational and educational resources in the community Attend public and organizational eventsas required Maintain a thorough knowledge of social,economic, recreational, and educational resources in the community Foster teamwork within the PhoenixSociety and with service stakeholders. Take action required to foster teamworkand resolve problems that may ariseQualifications
Post-secondary diploma (e.g., 2 to 3years) in social sciences, counselling, social work, community services, etc. Minimum one (1) year of experienceworking with marginalized populations, substance use services, mental health,corrections, etc., or equivalent Ability to administer Narcan and respondeffectively to overdose. Knowledge of infection control standards and abilityto follow infection control policies Satisfactory completion of a criminalrecords check with vulnerable sector screening is required Satisfactory completion of TuberculosisScreening form is required Satisfactory completion of EmployeeImmunization Record form is required First aid certification with CPR isrequired Valid class 5 driver’s license isrequiredSkills &Knowledge
Knowledge of Windows, Microsoft Word,Excel, and database management systems High level of integrity and dependabilitywith a strong sense of urgency and results-orientation Strong problem solving, analytical, andcreative skills with the ability to exercise sound judgement and make decisionsbased on accurate and timely analyses Strong interpersonal skills and abilityto communicate effectively in writing and verbally in English Ability to engage, facilitate, support,empower and increase motivation for change; actively involving theresidents/alumni in the change process and encouraging the resident to takeresponsibility for the outcomes they achieve Demonstrated therapeutic skills in theareas of case management, individual and group therapy with adults withsubstance use and/or concurrent disorders Ability to form effective collaborativerelationships with clients utilizing strong relationship-building andde-escalation skills Ability to work in a trauma-informedframework Demonstrated commitment to the socialsector with a passion for the organization’s mission is essentialCompetencies
Approach to Work
Demonstrates initiative, flexibility,adaptability and resourcefulness Actively seeks and incorporates feedbackto inform continuous self-improvement Sets goals, creates and implements actionplans, monitors progress, and evaluates results Adeptly manages competing tasks and usestime efficiently and effectivelyJob Knowledge & Qualityof Work
High-degree of relevant and current jobknowledge and skill Consistently produces accurate, thorough,high-quality work in a timely manner Builds and promotes a culture of healthand safety in the workplace Implements and enforces best practices inhealth and safety within the workplaceJudgement &Decision-Making
Models independent thinking andcreativity Demonstrates effective problem-solvingskills Makes clear, consistent, transparent andtimely decisions after contemplating various available courses of action Exercises sound judgment in the bestinterests of the organizationCommunication &Interpersonal Skills
Expresses themselves clearly andprofessionally both verbally and in writing Displays high emotional intelligence;uses tact and diplomacy in dealing with sensitive, complex and confidentialsituations Has a manner, style and presence thatmakes a positive impression Listens to and considers others’ viewsPersonal Leadership
Models the organization’s core values ofsocial justice, teamwork, social innovation, and strength-based practices Fosters enthusiasm, energy and commitment Takes responsibility for personalactions, performance and health Is reliable and accountable; shows up ontime ready to workTeamwork & Collaboration
Effectively works with their colleaguesto ensure organizational success Champions positive working relationshipswith staff and external stakeholders Supports an environment of openness, andchampions teamwork and communication across programs Leverages the expertise and experience ofothers for organizational success Position Status: Temporary (18 months) Full-time, 37.5 hours per week.
What we offer
Employee Assistance Program Disability and Life insurance 100% Employer Paid Extended health care (Dental, Vision, paramedical) Matching RRSP contribution Paid sick and personal leave days Education and Training allowance Bring your dog to work Vaccination Requirement
Effective October 26 2021, all new hires at the Phoenix Society require full COVID-19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.
Commitment to Equity, Diversity & Inclusion
Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Closing Details
Application Process: Please apply with a cover letter and resume to(posting address).
Salary for this role is between $24.30 to $29.44
Closing Date: Internal applications will be accepted until March 1, 2024 at 5:00pm.
“All employees, including laidoff and displaced employees, are entitled to apply on the vacancy and beconsidered pursuant to the provisions of Article 12.9.” Internal applicantsmust notify manager of intent to apply.
External applicants will bereviewed after internal applicants have been reviewed and interviewed.
All qualified applicants arewelcome to apply. Those shortlisted will be contacted.
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