Healthcare Navigator, Refugee Support Specialist
4 days ago
Job Summary
DIVERSEcity Community Resources Society is seeking a dedicated Healthcare Navigator to support refugee populations in navigating the healthcare system. This role requires a strong understanding of social determinants of health and cultural competencies to provide trauma-informed care.
About the Role
The Healthcare Navigator will work closely with Vancouver Coastal Health to identify immediate health needs and provide information, resources, and assisted service linking to primary and community health programs, appointments, and treatments. The successful candidate will possess excellent communication skills, fluency in English and Arabic, and a degree in Health Sciences or a related field.
Key Responsibilities
- Works with GAR populations to identify immediate health needs and bridge primary healthcare access by providing 1-to-1 health orientation, navigation (including online and telehealth care) and promotion in a culturally safe, trauma and GBA+ informed way to increase protective factors and decrease risk according to the social determinants of health;
- Supports overall health promotion of clients through providing information on health and health behaviors, and health programs/resources available;
- Deliver clear, timely and appropriate pathways through service bridging and referrals for healthcare access within cultural context to remove barriers, ensuring that patients gain the knowledge and skills required to navigate pathways, persist along them and understand the roles and functions of different services in those pathways to address needs identified in the Post Arrival Health Assessment (PAHA) and beyond;
- Accompanies clients to medical appointments and works collaboratively with Vancouver Coastal Health (VCH) during patient appointments providing cultural bridging between GAR clients and health practitioners through language and cultural interpretation and translation;
- Empowers independent healthcare system navigation including non-medical and community supports to positively influence social determinants of health by orienting clients on the Canadian healthcare system and newcomer services;
- Collaborates with VCH, Fraser Health Authority (FHA) and other settlement and non-settlement providers for seamless transitions of care for all patients using up-to-the-minute awareness of available services and their eligibility requirements that also facilitate additional referrals to address social determinants of health;
Requirements
- Degree in Health Sciences or related field;
- Minimum 2-3 years experience in settlement case management;
- Fluency in reading, writing, and speaking English and Arabic;
- Demonstrated understanding of social determinants of health and how these impact racialized refugee populations;
- Knowledge of the government-assisted refugee experience and the settlement challenges they experience and available resources;
- Knowledge of IFHP and MSP insurance coverage;
- Extensive knowledge of health systems and refugee-focused programs in the Lower Mainland;
- Demonstrated ability for active listening, and building trust with all stakeholders;
- Demonstrated ability to advocate for clients' needs and resources internally and externally;
- Demonstrated understanding of cultural and traditional health practices and beliefs of the communities being served;
- Demonstrated ability to work independently; take initiative, solve problems, and work as part of a team;
- Working knowledge of standard office equipment and software applications (Microsoft 365 and CRM);
- Capability to create culturally and inter-culturally safe and inclusive spaces rooted in the migration experience, fostering a welcoming environment for diverse populations;
- Understanding of social determinants of health for racialized ethnocultural communities, informing strategies to address health disparities and inequities;
- Demonstrated understanding of the similarities and differences between the Canadian and other healthcare systems, enabling effective navigation and provision of care;
- Familiarity with transportation systems, including ability to accompany and direct clients to all required appointments using multiple forms of transportation;
- Comfortable with flexible work environment; must be willing to conduct outreach work in Richmond and across multiple sites across Metro Vancouver as needed;
- Ability to identify and assess the assets and needs of patients and community members, informing tailored interventions and support services;
- Proficiency in relational practice, active listening, and building trust with all stakeholders, fostering positive relationships and collaboration;
- Proficient understanding of diverse cultural and traditional health practices and beliefs, facilitating culturally sensitive and responsive care delivery;
- Demonstrated experience delivering trauma-informed and culturally competent care, including provisions for language access and interpreter services to ensure effective communication with diverse refugee populations;
Benefits
This is a unionized position. A criminal record check is a requirement of employment.
About Us
DIVERSEcity Community Resources Society is a non-profit organization that provides essential services to newcomers, refugees, and immigrants in Metro Vancouver. We are committed to promoting diversity, equity, and inclusion in our community.
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