Program Navigator

6 months ago

Surrey, Canada Phoenix Society Full time

**Hours of Work: Monday - Friday 07:00 - 15:00**

**Job Summary**

As a member of the Phoenix Centre Mental Health and Substance Use Team, the Program Navigator, at Phoenix Society participates in the recovery and capacity building of residents to maximize their social and economic potential and support their goals for successful independent living in the community.

**Organizational Status**

The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

***

**Work Performed**

**Client Services**
- Advocate for residents of the Phoenix Intensive Residential Treatment Program (IRT)
- Discharge planning services for those residents who have participated in IRT programming. ie: housing search in home community, resource and referrals.
- Ensure transportation for IRT clients arriving to and leaving from the Phoenix Center at intake and discharge
- Assist in acquiring personal documentation
- Ensure ongoing assessment of client progress regarding levels of support needed
- Support individuals through crisis including tenancy breakdown
- Provide support for clients to develop life skills and support community engagement
- Educate and provide consultation to clients, families and healthcare professionals
- Make effective referrals, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners
- Develop, coordinate and deliver psycho-educational and support groups
- Ensure that client files are maintained and current within established guidelines
- Report to and discuss case concerns with supervisory positions and the integrated services team
- Maintain accurate statistics throughout practice and provide monthly reports
- Create and maintain a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others
- Act as a positive role model for staff and clients
- Act as a back-up to outreach or support staff as needed

**Operations**
- Identify areas for improvement and increased efficiency in building and program operations, technology, services offered, reporting and reports to supervisory positions
- Follow and implement universal precautions and infection control
- Ensure that program regulations, policies and procedures are followed
- Maintain up-to-date knowledge of internal safety policies and procedures, as well as other emergency procedures
- Organize and handle client information in accordance with all privacy legislation
- Organize and assemble monthly administrative reports
- Maintain agency standards of work quality

**Community Relations**
- Develop positive collaborative relationships with appropriate community partners and external stakeholders
- Represent the Agency in the community through effective and professional interaction with all stakeholders (e.g., BC Housing, Fraser Health, BC Corrections Branch, etc.), human service and health service agencies, government, media, neighbours and the general public
- Maintain a thorough knowledge of social, economic, recreational and educational resources in the community
- Attend public and organizational events as required
- Maintain a thorough knowledge of social, economic, recreational, and educational resources in the community
- Foster teamwork within the Phoenix Society and with service stakeholders. Take action required to foster teamwork and resolve problems that may arise

**Qualifications**
- Post-secondary diploma (e.g., 2 to 3 years) in social sciences, counselling, social work, community services, etc.
- Minimum one (1) year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
- Ability to administer Narcan and respond effectively to overdose. Knowledge of infection control standards and ability to follow infection control policies
- Satisfactory completion of a criminal records check with vulnerable sector screening is required
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required
- First aid certification with CPR is required
- Valid class 5 driver’s license is required

**Skills & Knowledge**
- Knowledge of Windows, Microsoft Word, Excel, and database management systems
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Ability to engage, facilitate, support,

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