Treatment Navigator

6 months ago

Surrey, Canada Phoenix Society Full time

**Title**: Treatment Navigator (Grid 21)

**Status**: Casual

**Location**: Phoenix Main Campus, Surrey BC

**Reports to**: Senior Manager MHSU

**Compensation**: $27.92 - $29.60 per hour

**Job Summary**:
The Treatment Navigator supports in the recovery and capacity building of clients to maximize their social and economic potential and support their goals for success within a stay in addictions treatment.

This role works as part of a multi-disciplinary team and focuses their work with the Youth and Young Adult Population within our treatment programs.

**Responsibilities**:

- Participate in team efforts to maintain and continuously improve the intake, admissions and orientation process.
- Maintain client confidentiality and respond to client rights to health care information.
- Assess clients’ suitability for the program and makes referrals to other agencies when necessary.
- Work with the integrated addiction services team on clients’ case planning and concerns. Ask for assistance when required, communicating with case managers, social workers, probation services, etc. as required.
- Maintain accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summaries, behavior contracts, incident reports, medication logs, etc.).
- Act as a positive role model, coach, advisor, leader and rational authority for clients.
- Intake new clients and collaborate with other staff members to identify acute and chronic mental health problems faced by clients.
- Develop, individually and in consultation with the primary treatment providers, treatment plans and strategies to best meet client needs.
- Assist clients with the completion of instrumental daily activities, including household upkeep and community participation.
- Observe client behavior and maintain appropriate documentation. Report changes in physical or mental health to the clinical team.

**Qualifications**:

- Grade 12 plus graduation from a recognized Mental Health Care Worker Program or an equivalent combination of education, training, and experience.
- 1 year of experience working with vulnerable populations.
- Valid Class 5 driver’s license with clean driver’s abstract.
- First Aid Certificate with CPR: current.
- Valid Foodsafe certificate.
- Satisfactory completion of Employee Immunization Record form is required.

**Skills & Knowledge**:

- Ability to communicate effectively both verbally and in writing.
- Ability to deal effectively with others.
- Ability to teach.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.

**Competencies**:
**Approach to Work**:

- Demonstrates initiative, flexibility, adaptability and resourcefulness.
- Actively seeks and incorporates feedback to inform continuous self-improvement.
- Sets goals, creates and implements action plans, monitors progress, and evaluates results.
- Adeptly manages competing tasks and uses time efficiently and effectively.

**Job Knowledge & Quality of Work**:

- High degree of relevant and current job knowledge and skill.
- Consistently produces accurate, thorough, high-quality work in a timely manner.
- Builds and promotes a culture of health and safety in the workplace.
- Implements and enforces best practices in health and safety within the workplace.

**Judgement & Decision-Making**:

- Models independent thinking and creativity.
- Demonstrates effective problem-solving skills.
- Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action.
- Exercises sound judgment in the best interests of the organization.

**Communication & Interpersonal Skills**:

- Expresses themselves clearly and professionally both verbally and in writing.
- Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations.
- Has a manner, style and presence that makes a positive impression.
- Listens to and considers others’ views.

**Personal Leadership**:

- Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices.
- Fosters enthusiasm, energy and commitment.
- Takes responsibility for personal actions, performance and health.
- Is reliable and accountable; shows up on time ready to work.

**Teamwork & Collaboration**:

- Effectively works with their colleagues to ensure organizational success.
- Champions positive working relationships with staff and external stakeholders.
- Supports an environment of openness, and champions teamwork and communication across programs.
- Leverages the expertise and experience of others for organizational success.

Salary for this role is between** $27.92 - $29.60** per hour.

**Closing Details**:
External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.

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