Healthcare Navigator and Cultural Liaison
1 day ago
At DIVERSEcity Community Resources Society, we are seeking a skilled Healthcare Navigator and Cultural Liaison to join our team. This is a regular, full-time position with a competitive salary of $64,000 - $72,000 per year.
About the RoleThe Cultural Health Navigator is a specialized role designed to improve health outcomes for government-assisted refugee populations who experience language and cultural barriers navigating the healthcare system. The bilingual and bicultural CHN will assist Vancouver Coastal Health by providing trauma-informed and culturally competent care at the refugee-focused primary care clinic in Vancouver, through outreach in Richmond and temporary housing locations of GARs.
The successful candidate will work closely with GAR populations to identify immediate health needs and provide information, resources, and assisted service linking to primary and community health programs, appointments, and treatments. They will build rapport and trust with their community members, have extensive knowledge about health systems and programs in the Lower Mainland, and work closely with VCH, RAP, and frontline settlement workers and health practitioners in the community.
Key Responsibilities- Works with GAR populations to identify immediate health needs and bridge primary healthcare access by providing 1-to-1 health orientation, navigation (including online and telehealth care) and promotion in a culturally safe, trauma, and GBA+ informed way to increase protective factors and decrease risk according to the social determinants of health; using a strengths-based approach;
- Supports overall health promotion of clients through providing information on health and health behaviors, and health programs/resources available;
- Deliver clear, timely, and appropriate pathways through service bridging and referrals for healthcare access within cultural context to remove barriers, ensuring that patients gain the knowledge and skills required to navigate pathways, persist along them, and understand the roles and functions of different services in those pathways to address needs identified in the Post Arrival Health Assessment (PAHA) and beyond;
- Deliver 1-1 peer support healthcare orientations and identifies when referrals to other peer-focused programs and services are appropriate and provides follow-up to any referrals to bridge gaps and ensure supported access as needed for the client;
- Accompanies clients to medical appointments and works collaboratively with Vancouver Coastal Health (VCH) during patient appointments providing cultural bridging between GAR clients and health practitioners through language and cultural interpretation and translation;
- Empowers independent healthcare system navigation including non-medical and community supports to positively influence social determinants of health by orienting clients on the Canadian healthcare system and newcomer services;
- Collaborates with VCH, Fraser Health Authority (FHA), and other settlement and non-settlement providers for seamless transitions of care for all patients using up-to-the-minute awareness of available services and their eligibility requirements that also facilitate additional referrals to address social determinants of health;
To be successful in this role, you will need:
- A degree in Health Sciences or related field and two years related experience;
- Minimum 2-3 years experience in settlement case management;
- Fluency in reading, writing, and speaking English and Somali;
- Demonstrated understanding of social determinants of health and how these impact racialized refugee populations;
- Knowledge of the government-assisted refugee experience and the settlement challenges they experience and available resources;
- Knowledge of IFHP and MSP insurance coverage;
- Extensive knowledge of health systems and refugee-focused programs in the Lower Mainland;
- Demonstrated ability for active listening, and building trust with all stakeholders;
- Demonstrated ability to advocate for client needs and resources internally and externally;
- Demonstrated understanding of cultural and traditional health practices and beliefs of the communities being served;
- Demonstrated ability to work independently; take initiative, solve problems, and work as part of a team;
- Working knowledge of standard office equipment and software applications (Microsoft 365 and CRM);
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