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Service Administrator

4 months ago

Red Deer, Canada Finning Full time

Description

: Intake & creation of Maintenance Work Order Service Requests. This includes verifying the correct customer account, agreement, warranty selection whenever applicable, cash sales requirements, commercial requirements are met and documented such as credit check & valid customer accepted quote. Assign and Update Work in progress. Actively attend team meetings to provide update. Consolidate customer information containing all pertinent inspections, photos, and reports into Case management. Review and process service personnel timecards for accuracy, document for customer billing, Accurate coding of bank time, statutory holiday pay, absences, vacation, and unallocated time

Qualifications:

Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset 2+ years administrative experience in a similar environment (Service/Dealership) Experience with setting up Service work in the system; understanding the financial impacts of billing, repair, and service work processes. Proficient in MS Office Suite. Info(M3) working knowledge will be an asset. Experience with Document Control processes (history and audit trail) would be beneficial. Must have skills: Great team player and ability to work individually as required , Attention to detail, Strong communication(verbal & written), Ability to work in fast pace and open environment, able to juggle multiple competing priorities, proactive and critical thinking, process driven and logical mindset

Note:

Based out of our Red Deer location 5 x 2 Monday – Friday, 7.5 hour shifts Permanent, full-time position Competitive salary, pension, and benefits Employee Share Purchase Plan and RRSP options Paid vacation Training opportunities provided

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.