Meeting Room Concierge

4 months ago

Calgary, Canada WBM Technologies Full time

Meeting Room Concierge

As a Meeting Room Concierge you will be responsible for maintaining and delivering a best in class meeting room service to our client. You will be accountable for proactively tracking and maintaining system health through Microsoft Teams Room Managed Services Portal, completing technical troubleshooting, maintaining system patch testing and compliance, and providing excellent customer experiences with ongoing training and on-site support for important meetings and presentations. You will track and report on system health, user satisfaction and look for opportunities to improve services with new technologies or methodologies.

This role may see you assigned full time to a single client, providing rotating support to many smaller clients, or both in order to maintain coverage for all managed meeting room service clients.

You will work in close contact with Service Delivery Managers, deskside support teams, other Concierges and executive level client staff to ensure that there is a smooth delivery of meeting room experiences. You will report to the Meeting Room Services Manager.

MINIMUM QUALIFICATIONS (MANDATORY REQUIREMENTS FOR JOB):

Customer Service – Proven ability to manage difficult and/or emotional customer service situations with high expectations and immediate resolution required. Analytical – Collects, comprehends, and applies knowledge gathered from experience. Problem Solving – Identifies and resolves problems in a timely manner. Task Focused – Understands priority and works with the team to complete tasks as assigned. Communication – Speaks and writes in clear and persuasive language in positive or negative situations. Teamwork – Contributes to building a positive team spirit. Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices. Time Management – Prioritizes and plans work activities efficiently Dependability – Follows instructions and procedures and responds to management direction positively. Entrepreneurship – Ability to recognize areas of improvement and seek out ways to improve the service

PREFERRED QUALIFICATIONS REQUIRED FOR POSITION (NOT MANDATORY, BUT NICE TO HAVE):

Desire to help build, and be part of, a close-knit team 5+ years’ experience in a tier II deskside support role Amazingly strong organizational skills Familiarity and comfort with executive level support AV experience and familiarity

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