Concierge

6 months ago

Calgary, Canada United Active Living Full time

United Active Living Inc. is a leader in the development and implementation of programs and services that support residents to “Live Well in Our Community.” United Active Living communities are designed to change the way we think about how we will live as we get older. Our communities promote physical, social and intellectual programs that transform the experience of aging. United Active Living communities are unique in Canada. They promote lifelong learning and creativity, while providing a variety of healthcare options including independent living, assisted living and memory care programs.

**The Position**

As the Fish Creek West Concierge, you will have the opportunity to showcase your strong passion and devotion to providing the highest level of customer service in a personalized and refined manner. You will be the first to interact with both our residents and guests, guiding their experience with United Active Living through your friendliness, commitment and efficiency.

**Duties and Responsibilities**

Reporting to Executive Director of Operations, responsibilities and essential job functions include but are not limited to the following:
**Resident Relations**
- Consistently offer professional, friendly and engaging service to our residents, as well as providing exceptional first impressions and assistance to guests;
- Develop and maintain personalized resident and guest relationships.
- Act as a liaison between residents and other departments including the food services, housekeeping and building operations.
- Address resident and guest concerns, assuring prompt action is taken in a professional manner.
- Problem solve and find solutions for issues that may arise; work with the applicable departments to resolve; and track the issues to determine trends.
- Assist residents with personal services (for example, booking taxis, grocery orders, restaurant reservations, recommendations, dry cleaning services, accepting parcels, etc.).
- Make appointment bookings for service providers operating through United Active Living communities (massage, foot doctor, spa appointments, shuttle service, etc.) and communicate the booking to the appropriate service providers.
- Manage the booking of the Fish Creek West Common Area room and assist with set
- up and cleaning as required.
- Assist residents with dining reservations and group or special occasions dining needs.
- Facilitate and create innovative Fish Creek West specific programming.
- Follow all safety policies.
- Other duties as assigned.

**Operational Support**
- Installation and set up of cable boxes and the porting of phones.
- Resident minor IT and technical support with tv remotes, smart phones, etc.
- Work closely with the receptionist in the North building on processes, bookings, etc.
- Implement and execute applicable screening protocols.
- General administrative support as required.

**Resident Experience**

As a strategic, customer focused thinker you will work to:

- Support the implementation of resident experience and brand standards across all key touchpoints in UAL communities.
- Utlize resident feedback to support the development of a more engaging resident experience;
- Support marketing with monitoring and evaluating the success of the customer experience plan;
- Support the development of a culture that consistently delivers exceptional resident experience
- Ensure community standards are implemented and maintained in the West building

**Qualifications**
- 3-5 years of high-level customer service experience, preferably in the hospitality industry.
- Some experience in marketing is an asset.
- Highly developed interpersonal, organizational and problem-solving skills.
- Strong written and verbal communication skills.
- Must possess a positive attitude, professional presentation and be willing to work as part of a team.
- Ability to maintain confidentiality and to use discretion when dealing with residents, guests and colleagues.
- Ability to adjust to continually shifting priorities.
- Must be able to flex work hours depending on the needs of the community.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Mandatory vaccine policy is still in place, as well as screening, rapid testing

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- administrative assistant: 3 years (preferred)
- receptionist: 3 years (preferred)

Work Location: In person

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