Room Attendant

6 months ago

Calgary, Canada Residence Inn by Marriott Calgary Downtown Full time

**SUMMARY**:
The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide seamless connectivity to the home and office with complimentary high-speed Wi-Fi throughout, free hot breakfast daily, complimentary grocery delivery, 24-hour onsite food and beverage market, health and fitness options and comfortable public areas, including a terrace lounge and roof deck for relaxation and socializing.

Reporting to the Housekeeping Manager, the **Room Attendant** works with the Housekeeping Supervisors to attain the cleanliness and guest service standards required by the Hotel.

**RESPONSIBILITIES**:

- Respond to direct guest requests in an empathetic and timely manner.
- Provide daily cleaning & sanitation per standards for Guest Rooms.
- Ensure communication of maintenance issues in a timely manner.
- Maintain equipment in a clean and proper working order, reporting any concerns in a timely manner.
- Clean rooms, storage areas, to achieve standards of cleanliness and presentation, as dictated by Hotel and Corporate policy.
- Work with the Guest Services and Maintenance departments regarding the status of rooms, guest requests, and upkeep and repair issues.
- Ensure the correct handling of lost guest property in accordance with Hotel procedures.
- Carry out opening and closing procedures as detailed in the Standards & Procedures while ensuring accurate completion of any reports.
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as directed by manufactures on their Materials Safety Data Sheets (MSDS).
- Ensure adherence to the Hotel’s policy regarding security of bedrooms and keys.
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by Hotel policy.
- Ensure correct placement of Fixtures, Furniture, and Amenities & Equipment.
- Maintain standards in compliance with Housekeeping Department Policies, Procedures and Practices.
- Provide support to Security by communicating any unusual situation or person.
- Provide support per the Emergency Response Plan as directed.
- Perform other reasonable job duties as requested by department heads/senior managers.

**QUALIFICATIONS**:

- High School diploma an asset.
- Experience in Housekeeping an asset.
- Ability to work day and occasional evening shifts.
- Ability to lift, carry & move 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds.
- Ability to tolerate cleaning chemicals.
- Ability to prioritize, problem solve and make decisions in support of superior guest service.
- Ability to communicate with Guests and Team Members in a concise, clear and empathetic manner.
- Ability to perform basic counting and arithmetic functions.
- First Aid certification an asset.
- A criminal background and credit check are required for this role prior to confirmation of employment.
- Maintain confidentiality of proprietary information, and protect company assets.
- Thank you for your interest in Atlific Hotels, however, only those considered will be contacted for an interview._

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work Location: In person

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