Assistant Rooms Operations Manager

2 months ago

Calgary, Canada Marriott International, Inc Full time

**Additional Information**Front Office Leadership experience required, Supporting Front Office and Housekeeping Departments
**Job Number**24173057
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Calgary, 320 4th Avenue SW, Calgary, Alberta, Canada, T2P 2S6
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.

**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.

**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.

**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll

  • Assistant Rooms Operations Manager

    3 weeks ago

    Calgary, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**24206848 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Calgary Downtown, 209 Fourth Avenue SE, Calgary, Alberta, Canada, T2G 0C6 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Assistant Rooms Operations Manager

    2 months ago

    Calgary, Canada The Westin Full time

    Additional Information Front Office Leadership experience required, Supporting Front Office and Housekeeping Departments Job Number 24173057 Job Category Rooms & Guest Services Operations Location The Westin Calgary, 320 4th Avenue SW, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB...

  • Assistant Rooms Operations Manager

    3 months ago

    Calgary, Canada Marriott International, Inc Full time

    **Additional Information** Front Office Leadership experience required, Supporting Front Office and Housekeeping Departments **Job Number** 24173057 **Job Category** Rooms & Guest Services Operations **Location** The Westin Calgary, 320 4th Avenue SW, Calgary, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Rooms Operations Manager

    3 months ago

    Calgary, Canada Marriott International, Inc Full time

    **Job Number** 24157521 **Job Category** Rooms & Guest Services Operations **Location** Calgary Marriott Downtown Hotel, 110 9th Avenue SE, Calgary, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area...

  • Assistant Manager- Vin Room Airport

    3 months ago

    Calgary, Canada Vin Room YYC Airport Full time

    Responsibilities: - Oversee the daily operations of the room, ensuring smooth and efficient service - Manage and coordinate the activities of the room staff, including scheduling and training - Ensure compliance with food safety and sanitation standards - Monitor inventory levels and order supplies as needed - Handle customer inquiries, complaints, and...

  • Rooms Division Manager

    2 months ago

    Calgary, Canada Pomeroy Lodging LP Full time

    **We are looking for a Rooms Divison Manager to join our team!** - If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!_ **Key Focuses** **Leadership & Team Management** - Leads and mentors the Rooms Division team (Front Office & Housekeeping) to ensure...

  • Rooms Division Manager

    2 months ago

    Calgary, Canada Pomeroy Lodging Full time

    We are looking for a Rooms Divison Manager to join our team! If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! **Job Description**: Key Focuses Leadership & Team Management Leads and mentors the Rooms Division team (Front Office & Housekeeping) to...

  • Operational Control Room Specialist

    3 weeks ago

    Calgary, Alberta, Canada Evans Full time

    We are seeking a highly skilled Operational Control Room Specialist to join our team at Evans in Calgary, AB.About the Role:This is an exciting opportunity to work with our clients and internal stakeholders to understand their operational requirements for control rooms. As a subject matter expert, you will be responsible for translating those requirements...

  • Operating Room Technician

    2 months ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: The FMC OR is the Adult Quaternary Level 1 Trauma Centre serving Southern Alberta and surrounding areas. Our OR includes 32 operating rooms and surgeries are performed 365 days per year. Our multidisciplinary team includes Surgeons, Anesthesia, Perioperative RNs, ORTs and support staff. We provide surgical interventions for over 22,000...

  • Operating Room Technician

    2 months ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: The FMC OR is the Adult Quaternary Level 1 Trauma Centre serving Southern Alberta and surrounding areas. Our OR includes 32 operating rooms and surgeries are performed 365 days per year. Our multidisciplinary team includes Surgeons, Anesthesia, Perioperative RNs, ORTs and support staff. We provide surgical interventions for over 22,000...

  • Houskeeping Room Attendant

    4 months ago

    Calgary, Canada Wyndham Hotels & Resorts Full time

    The franchised Wingate by Wyndham location in Calgary, Alberta is seeking a Houskeeping Room Attendant (Franchise) to join its team at the Wingate by Wyndham Calgary Airport. **The Role**: The Hotel Housekeeping Room Attendant is responsible for ensuring that guest rooms are clean, tidy, and well-maintained to enhance the overall guest experience. This role...

  • Host/ Server Assistant

    7 months ago

    Calgary, Canada Cineplex Full time

    Work location: Deerfoot The Rec Room City: Calgary What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and...

  • Dining Room Assistant Manager/floor Supervisor

    6 months ago

    Calgary, Canada The Inn on Officer's Park Full time

    **The Inn on Officer Garden** **Dining Room Assistant Manager/Floor Supervisor Position** **Standard office hours with occasional morning or evening as required** **150 Dieppe Drive SW, Calgary, AB T3E 7L4** - **All applicants must be legally able to work in Canada and available for in person interviews in Calgary.** **_ Supervises Food and Beverage...

  • Control Room Consultant

    4 weeks ago

    Calgary, Canada Evans Full time

    PRIMARY ROLE: As part of the consulting team, the Control Room Consultant will work with Evans’ customers and internal stakeholders in understanding the operational requirements of a control room(s) and translate those requirements into actual conceptual designs. As a subject matter expert in control rooms, the consultant will be the trusted advisor to...

  • Control Room Consultant

    1 month ago

    Calgary, Canada Evans Full time

    PRIMARY ROLE:As part of the consulting team, the Control Room Consultant will work with Evans’ customers and internal stakeholders in understanding the operational requirements of a control room(s) and translate those requirements into actual conceptual designs. As a subject matter expert in control rooms, the consultant will be the trusted advisor to the...

  • Control Room Consultant

    1 month ago

    Calgary, Canada Evans Full time

    PRIMARY ROLE:As part of the consulting team, the Control Room Consultant will work with Evans’ customers and internal stakeholders in understanding the operational requirements of a control room(s) and translate those requirements into actual conceptual designs. As a subject matter expert in control rooms, the consultant will be the trusted advisor to the...

  • Control Room Consultant

    1 month ago

    Calgary, Canada Evans Full time

    PRIMARY ROLE:As part of the consulting team, the Control Room Consultant will work with Evans’ customers and internal stakeholders in understanding the operational requirements of a control room(s) and translate those requirements into actual conceptual designs. As a subject matter expert in control rooms, the consultant will be the trusted advisor to the...

  • Dining Room Assistant

    2 weeks ago

    Calgary, Alberta, Canada Delhi Zaika Full time

    We are looking for a skilled Dining Room Assistant to join our team at Delhi Zaika. As a key member of our service staff, you will be responsible for providing exceptional dining experiences to our customers.Job SummaryThis is an excellent opportunity for those who enjoy working in a fast-paced environment and take pride in delivering high-quality customer...

  • Room Attendant

    7 months ago

    Calgary, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

    Description RESPONSIBILITIES: Clean guest rooms per standards as directed. Refresh others and/or replenish supplies. Serve as runner to guestrooms to deliver items as requested by the guests. Maintain work area, tools and equipment in a clean, organized and safe condition. Report any service discrepancies to the appropriate manager or supervisor...

  • Control Room Operator

    4 months ago

    Calgary, Canada BEUMER Group Full time

    **Company Description** BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in...