Service Desk Analyst
6 months ago
Position Details
What you will do:
Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation. Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems. Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery. Educate users on how to use systems and applications more efficiently. Document and maintain Service Desk procedures. Various projects as assigned by Management. Work rotational weekend and evening shifts as required.
Who you are:
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