IT Service Desk Technician

5 months ago


Vaughan, Canada Plan Group Full time

**THE OPPORTUNITY: 6-Months Contract**

As an** IT Service Desk Technician**, you will:

- Resolve tickets through the service desk ticketing system while maintaining the organization's SLA.
- Maintain, analyze, troubleshoot, repair PC and Mac-related hardware and peripherals.
- Test, plan, and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and third-party software.
- Assist in technical upgrading and maintaining of entire computer systems.
- Compile, maintain, and keep up-to-date documentation on all areas of responsibility, including asset management.
- Perform timely workstation hardware and software upgrades as required.
- Creating user accounts in AD/O365 and managing access control & permissions based on company policies.
- Maintain conference rooms & A/V equipment and any additional audio/visual requirements.
- Provide training for staff on the use of computer equipment and systems.
- Assist in the onboarding of new employees with new user set up.
- Analyzing and making recommendations for hardware and software standardization.
- Receive and prioritize issues and forwards using escalation procedures.
- 1-3 years of experience in an IT service desk environment (providing desktop support and installations for hardware and software).
- Must hold a valid Ontario driver's license (G2 or G License).
- Must have access to a vehicle.
- Ability to travel.
- ITIL, CompTIA Security+ certifications preferred, if not completion of such certifications would be expected within a year from hire.
- Site experience an asset.
- Associate degree in a computer-related field of study or one year's experience providing customer support.
- Excellent customer service, communication, and documentation skills.
- Excellent computer and problem-solving skills; attention to detail.
- Ability to diagnose and resolve fundamental technical issues (e.g., networking knowledge, including LAN connectivity and Internet connection issues).
- Solid operating systems knowledge of Windows 10, Mac OS, O365, etc.
- High accuracy and meticulous attention to detail.
- Able to work well under pressure and respond to fast-changing priorities and deadlines.
- A strong team player with the ability to engage with all levels of the organization.
- Strong analytical skills with the ability to problem-solve well-judged decisions.



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