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Sales Administration Team Lead

2 months ago


Montreal, Canada VusionGroup Full time
Job Description

We build. We create impact.  

The Sales Administration Team Lead is responsible for leading, mentoring, and supervising a team of sales administrators.

This role involves overseeing the processing of quotes, coordinating with the sales team to manage customer inquiries, implementing process improvements, and ensuring a smooth flow of information within the team and across departments. The Team Lead will also be responsible for developing and presenting regular reports on overall sales performance and administrative metrics.

  • Team management
    • Lead, mentor, and supervise the sales administration team.
    • Conduct regular team meetings to ensure effective communication and alignment of goals.
    • Monitor team performance and provide feedback and guidance for continuous improvement.
    • Manage and prioritize the team’s workload to ensure timely completion of tasks.
  • Sales support
    • Oversee the processing of quotes to ensure accuracy and timeliness.
    • Coordinate with the sales team to manage customer inquiries and resolve issues promptly.
    • Ensure high standards of customer service are maintained.
  • Customer communication
    • Handle select customer accounts directly, maintaining effective communication and addressing any concerns or issues.
    • Build and nurture relationships with key customers to enhance satisfaction and loyalty.
    • Provide personalized support and follow-up to ensure a positive customer experience. 
  • Process improvement
    • Identify and implement process improvements to enhance efficiency and effectiveness.
    • Maintain and update SOPs for the team.
    • Work on promoting the customer portal to enhance user engagement and satisfaction.
    • Support the manager with various ongoing projects to drive business objectives.
  • Collaboration
    • Act as a liaison between the sales team, logistics, CST, and SE to facilitate smooth operations.
    • Ensure a smooth flow of information and prompt resolution of issues across departments.
  • Reporting
    • Ensure accurate order processing and recurring Cloud invoicing. 
    • Develop, prepare, and present regular reports on sales performance and administrative metrics and interpret the results to lead to specific actions or improvements.
    • Track KPIs and analyze to implement strategies for enhancing team performance and achieving business objectives.

Qualifications

Qualifications we’re looking for.     

  • Experience:

    • Minimum of 2 years of experience in sales administration or a similar role.
    • Proven experience in team leadership and management. 
  • Skills: 

    • Proficiency in SAP, SF and Microsoft Office Suite.

    • Analytical thinking: strong analytical skills to track performance metrics and implement improvements.

  • Abilities:

    • Excellent communication, organizational, and problem-solving skills.

    • Strong understanding of sales processes and customer service principles.

    • Leadership: ability to lead and motivate a team to achieve high performance.
    • Customer focus: commitment to providing excellent customer service and resolving issues efficiently.
    • Collaboration: ability to work effectively with different departments and manage cross-functional relationships such as product management and sales. 
    • External collaboration: ability to communicate with our SF and SAP integrators 
    • Process improvement: aptitude for identifying areas of improvement and implementing effective solutions.
    • Language skills: French and/or Spanish preferred, but not required. 
  • Education:

    • Bachelor's degree in a relevant field or equivalent work experience.

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

  • Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust.
  • Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
  • Financial future: While retirement savings plans vary by country, we help you plan for your future.
  • Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
  • Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
  • Time off to volunteer and give back to your community.
  • Career Growth: E-learning opportunities and workshops, and global mobility potential  
  • Commute benefits: up to $100/month per employee for commuting expenses.
  • Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 


Additional Information

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