Bilingual Administrative Assistant

1 month ago

Toronto, Canada Recrute Action Full time
Job Description
Bilingual Administrative Assistant (Insurance)

Our client in the insurance industry is seeking two bilingual professionals to support their Affinity Markets division in a hybrid work environment. This is a contract position with the possibility of extension or conversion to a full-time role, depending on business needs. The successful candidates will be responsible for coordinating the new business and underwriting processes for various insurance products, including Term Life, Health and Dental, Disability, Personal Accident, and Critical Illness, while building and maintaining strong relationships with brokers, advisors, and clients.

What is in it for you:

• Hourly salary of $18.00 to $23.36, based on experience.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Overtime may be required.
• Weekday schedule from 9 am to 5 pm.
• Hybrid work: 3 office days, from Tuesday to Thursday.
• Opportunity to work in a dynamic and professional environment.
• Join a passionate and inclusive team of professionals.

Responsibilities:

• Create and maintain strong working relationships with brokers, advisors, and plan administrators, serving as a reliable point of contact for new business and underwriting inquiries.
• Conduct quality reviews of underwriters’ completed files, ensuring decisions are documented and processed according to internal guidelines.
• Maintain proactive communication with customers to provide tailored service updates.
• Handle outbound calls or correspondence to follow up on outstanding requirements and resolve complex service inquiries.
• Approve and implement accepted client offers that do not require further underwriting.
• Manage pending business by reviewing regularly and ensuring timely processing of requirements.
• Manage vendor orders and inquiries for outstanding medical requirements.
• Update Medical Information Bureau (MIB) reporting codes and run manual MIB reports as needed.
• Provide backup support to other New Business staff as required.

What you will need to succeed:

• Post-secondary graduate or equivalent business experience.
• 3+ years of experience in an administrative or customer service role, preferably within the insurance industry.
• Intermediate life insurance knowledge, working toward achieving LOMA and/or ACS designations.
• Bilingual in English and French (spoken and written) to support clients in both languages.
• Proficient in using Microsoft Office Suite, New Business Mainframe systems (NBUS, CAPSIL, LH), and AWD Imaging system, with proficient keyboarding skills.
• Strong knowledge of Affinity products and functions handled in New Business and Underwriting, as well as various distribution channels.
• Good understanding of new business and underwriting guidelines, workflows, and processes.
• Strong attention to detail and ability to investigate unclear or incomplete instructions and requests.
• Effective organizational and prioritization skills, able to handle high work volumes, multiple priorities, and short deadlines.
• Strong written and verbal communication skills—clear, concise, and customer-focused.
• Ability to handle escalating calls professionally and take ownership of resolutions.
• Good interpersonal skills, positive attitude, and sensitivity to confidential client information.
• Ability to make decisions within published guidelines and know when to refer issues to senior staff.
• Confident in managing client interactions via phone and email, including troubleshooting and addressing ongoing application requirements.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00013765

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